Having significant industry experience of typically 10-15 years, this position requires the candidate to provide technical leadership & solutions relevant to the implementation, management, optimization and troubleshooting of Syniverse’ Network for both enterprise and service provider customers of Syniverse.
The candidate should possess a very high degree of experience and skill in managing design, specification, engineering, installation, testing, monitoring and maintenance of network routers, switches, VPN endpoints, load balancers and firewalls, as well as LTE technology-
related network devices. Typically, engineers in this role are aligned to Network Support, Network Implementation or Network Engineering.
Principal Duties and Responsibilities
Demonstrate Technical Excellence for IP Networking
Possess deep understanding of IP based Networks & associated technologies relevant to data center design & operations.
Provides technical problem resolution for network issues and performs troubleshooting, problem isolation and corrective action to restore service to Syniverse customers and partners;
this may involve participating in a crisis bridge during and after business hours, esp. in a support role.
Provides thorough analysis of existing network infrastructure and implements changes to support operations for new and existing business;
provide configuration changes, hardware and software updates for Cisco, Juniper, Citrix, F5 devices as may be required to implement the change.
Participate in network engineering / optimization planning sessions and provides recommendations on improving network stability & performance.
Take ownership of creating detailed designs and industry best practices for architecting a hosted cloud service from a network perspective.
Manages inter& intra-departmental issues through effective problem solving.
Deliver in a Cross-Functional Role
Conceive & execute plans for network systems support and monitoring tools
Participate in inter-departmental meetings for service enhancement opportunities, tools development, and reporting enhancements
Execute monitoring & capacity assessment tools for network elements
Analyze vulnerability & resiliency of network to perform disaster recovery tests quarterly, half yearly or annually and create coverage reports.
Provides Technical expertise & consulting to internal and external customers
Contributes to decision making process with other team members as well as Manager Surveillance & Restoral
Ensures reported issues and service interruptions are addressed within severity level guidelines
Communication & Operational Excellence
Champion ITSM processes for making any changes to the Syniverse network, after obtaining suitable approval from authorities.
Continuously optimize process for balancing efficiency with quality.
Communicate with Network Operations Center & Customer Service Hotline for information gathering, customer status updates during trouble resolution
Works closely with customer’s technical resources and management to resolve issues; provide updates and information as necessary to all levels of management
Quantify and describes complex technical issues to customers and internal personnel to promote quicker issue resolution
Provide training or tutoring to new employees or other departments. Share knowledge and best practices with other personnel via knowledgebase articles, tech talks.
Develop Procedure and Network Diagram Documentation and verifying network documentation against installed base.
Innovation & Ingenuity
Challenge status quo and research, recommend and implement new tools, processes and techniques to deliver network operational excellence and optimal customer experience from a network perspective.
Analyze most recent technology trends and evaluate their suitability to Syniverse’ business.
Bachelor degree or equivalent work experience
12+ years Telecommunication Industry Technical experience
Cisco Certified Internetworking Expert (CCIE) - Preferred
Juniper Network Certified Internet Expert (JNCIE) - Preferred
Expert data and voice network knowledge (WAN, T1, DS3, DS0, OC12, etc.)
Expert knowledge of IP Networking Protocols (RIP, BGP, OSPF, EIGRP)
Expert knowledge of network technologies (DNS, Firewall, SSH, HTTP)
Expert knowledge of routers and router administration (Juniper preferred)
Expert knowledge of LAN and WAN switching components (LAN switches, Access Nodes)
Strong & effective leadership skills
Excellent oral and written communication skills
Strong control and follow-up skills
Excellent analytical and problem-solving skills
10+ years’ experience working for a Telecommunications Service provider in similar field
6+ years’ experience working in an Operations environment
No hazardous conditions. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
It is not designed to be utilized as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job.
Technical Skills and Experience
Software Defined Networking (SDN / NFV) Architecture and Deployment
SDN Security Applications
Network Orchestration and Automation Architectures
Public and Private Cloud (AWS, Azure etc) network and application architecture and deployment
In Depth knowledge of routing, switching, and security in appliance based environment as well as orchestration in cloud environments
VmWare ESX / NSX compute and NFV environments
Openstack cloud and NFV architecture for routing switching and security
Equipment and Vendor related experience (HW Appliance as well as Virtual Instances)Cisco NSO, Routers, Switches and Firewalls and load balancing componentsBrocade VDX and MLXeJuniper MX, SRX, EX and ContrailCheckpoint GAIA and IPSO Firewall productsPalo Alto 3000, 5000 and 7000 SeriesF5 BIG-IP, Viprion