Funciones del Puesto
Duties and Responsibilities :
Key responsibilities include but aren’t limited to :
Respond to Partners inquiries by mail / chat and / or phone within the SLAs stablished.
Responsible for the resolution of assigned cases following the business rules.
Responsible for the follow-up of assigned cases until final resolution is reached.
Responsible of maintaining the system of record updated according to stablished business rules on daily basis.
Responsible for providing superior quality services to the clients.
Responsible for providing the support and guidance as per the norms of the organization
Oriented to exceed the clients' expectations in terms of responsiveness as well as accuracy standards.
Responsible for maintaining high levels of professionalism and remains updated with various organizational procedures (internal and external) as well as additional areas related to the specific role.
Responsible for attending the meetings, training sessions, etc., and making sure that the team’s objectives and goals have been achieved.
Requisitos del Puesto
Ability to speak, write and read the Italian or German language Advanced
Ability to speak, write and read the Spanish language Native.
Education and Qualifications :
2+ years of previous work experience in a related field.
Intermediate proficiency in Microsoft Office Outlook, Word, PowerPoint and Excel
Customer service experience.
Ability to prioritize amongst multiple urgent and important things.
Able to establish and maintain healthy working relationships with people in course of work.
Good judgment and decision-making skills.
Good professional appearance.
Key competencies : adaptability, action-oriented, accountability and drive for results, cross-boundary collaboration.
Excellent interpersonal communication skills combined with a helpful attitude.
Good communication (email, chat or phone), analytical and problem-solving skills with multitasking ability during pressure situations.
Able to work independently with or without any supervision
Knowledgeable on various Microsoft applications.
Flexible, adaptable, and should be able to demonstrate enthusiasm with high levels of patience.
Cómputo / Informática