The GFS Shared Services Center (SSC) for the Latin America Region (LATAM) is a high performing team responsible for the timely delivery of standardized financial processes on behalf of Biopharmaceutical Finance and their business partners for the Emerging Markets.
The organization performs certain Record-to-Report, Invoice-to-Pay, Travel & Expense, Credit-to-Cash, Treasury, and other related activities from regionally centralized locations in San Jose, Costa Rica.
The GFS San Jose Invoice-to-Pay Analyst will be a key player within the I2P organization. This position will be the main contact for local finance in all the countries supported by GFS San Jose, performing sensible activities such as payments proposals, accounts payables processing, inquiries regarding any issue related to the I2P process (Travel and Expense / Payments / Accounts Payables), etc.
Also, the I2P Analyst will help Genpact ( BPO) with any problem faced on their different activities and having contact with many different areas within the GFS San Jose organization (GL, Reconciliations, Inventories, etc.
In addition, this role provides exposure with the Senior Leadership of the I2P organization, enabling the participation in different tasks like monthly aging reviews, executing and guaranteeing excellence on the audit controls that applies for the I2P organization.
Support the GFS San Jose Invoice to Pay (I2P)
Identify opportunities for I2P process enhancements and work with Staff and senior management to implement.
Research, analyze and resolve I2P issues.
Key contact for escalation of issues and problems relating to Accounts Payables.
Maintain complete and accurate standard operating procedures and support control documentation requirements.
Participate in I2P projects (as required).
Capability to analyze aging reports, and others payments metrics, when required.
Provide customer service to internal and external users involved in the I2P process
Work closely with business partners such as Local pre-screeners, BPO and Finance to have on time the images scanned in a proper manner, rush payemnts and supply chain finance approvals.
Ensure compliance with statutory regulations, with Corporate and Global Financial Solutions policies and procedures
Maintain a daily report to track errors, manage corrections in order to provide its respective follow up.
Works of own initiative with guidance and support from Management and more senior colleagues
Organizes own workload, prioritizes, and proactively follows up on outstanding items
Responsible for end to end issue resolution
Maintains and when possible exceeds metrics and goals
Takes initiative in identifying processes and initiatives that fits into our Digital Finance strategy
Has strong analytical and process management skills
Supports and co-leads select in-house processes, continuous improvement initiatives, and stakeholder collaborations
Demonstrates business acumen and be able to apply market specific knowledge in Business Partner and Customer interactions
Independently manages formal relationship with key internal stakeholders and colleagues of diverse backgrounds, including different departments, cultures, business units and countries
Ensure the timely and proper execution of adequate internal controls, understanding our SOP proposing updates when the documentations does not align with our day-to-day processes
Takes ownership on every audit request that involves his / her processes
Assist the management team and other colleagues as needed;
Responsible for the maintenance and consistent application of Pfizer and GFS Americas policies
Works towards and maintains agreed metrics and goals
Capable to make basic decisions over daily responsibilities, such as rush payments and discount payments
Promptly escalates operative and legal issues to his / her manager
Interfaces regularly with internal and external customers / vendors to resolve issues
Evaluates customer / internal documentation and system information
Maintains focus customer service
Communication skills (written and verbal) effectively communicate with internal and external customers and vendors
Organizational skills ability to organize workload, prioritize, and follow up on outstanding items
Attention to detail and ability to work with a high degree of accuracy
Prepare basic analysis for external accountants and Corporate Audit
Seek opportunities to be mentored by others
Demonstrate ownership of personal and professional development
Ability to operate independently and remain focused through change or uncertainty
Capability to manage complex / critical scenarios
Bachelor’s degree or in progress in Business, Accounting, or Finance
1-4 years of relevant functional accounting or finance experience
Proficiency in PC skills (MS Excel, Word, PowerPoint) required
Good written and verbal English communication skills required, any other language if required by the business
Strong interpersonal skills and ability to communicate with diverse groups and individuals
Preferred experience in a fast paced multinational company, in a Shared Services environment is a plus
SAP experience preferred.
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.