Sr SAP FICO Business Support Analyst
F. Hoffmann-La Roche Ltd
San Rafael, Costa Rica
hace 11 días

The Financial Business Systems Analyst provides data management and technology tools to support a function through tactical execution of the department strategies through business applications.

This position will provide systems and business application management experience by understanding business processes and making recommendations for enhancements to drive operational effectiveness and efficiency through business systems and / or applications.

Specialized knowledge of specific work processes or area. Provides analytical work to assigned area. Advanced knowledge of a specific field, and applies this knowledge to look in-

depth at information pertaining to the area. Manages, organizes, and analyzes data or other information. Acts as a resource in providing information to others in the implementation of solutions.

Applies fundamental concepts, practices and procedures to analytical work. Requires some evaluation, originality or ingenuity.

Additional Responsibilities :

  • Performs support of production applications by responding to support desk calls, tracking problems / issues and following First Level Support Coordinate First Level support for the Americas and process service tickets (HPSM / SF.com / NeoCase)
  • Support roll-outs, training and event preparation (coordinate with local key-users & SMEs) Liaise with global and regional colleagues (regular update meetings)
  • Supports the team of Subject Matter Experts (SMEs) in the areas of Finance and Controlling. Coordinates the timely resolution of service tickets with SMEs, Roche IT (global & local) and Offshore IT Support Teams
  • Supports the team of Subject Matter Experts (SMEs) in the areas of Finance and Controlling. Coordinates the timely resolution of service tickets with SMEs, Roche IT (global & local) and Offshore IT Support Teams
  • Build, maintain, and enhance business applications, reporting, and analysis solutions with a focus on maintaining the integrity of the business application, process efficiencies and improve service levels
  • Partner with internal and external departments to identify business needs and develop solutions to optimize processes and data accuracy.
  • Collaborate with management team to identify upgrades and development of new functionality with current business applications
  • Serves as the link between local and global business and act as liaison between local business and IT professionals. Provides leadership and consultancy for implementation, management and further development of the global divisional best practice processes in SAP Finance and Controlling modules
  • Acts as counterpart to IT professionals for project implementation, solution development, escalation and issue resolution.
  • Organizes and controls the local support process with the local and global IT organization

  • Reviews local change requests and identifies potential for changes to global solution. Supports the local change management process and any supporting documentation required to assist the GCR in the introduction of the change to the Change Management Team (CMT)
  • Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.
  • Qualifications :

  • Bachelor’s degree in Computer Science, Information Systems or other related field OR at least 8 years related experience
  • 8 years business / systems analysis / analytical experience
  • Ability to implement appropriate technical solutions to address business needs
  • Advanced MS Excel, MS Access, relational database, SQL and PC skills
  • Demonstrated sound judgment and decision making
  • Comprehensive experience analyzing and solving business situations
  • Excellent written and verbal communication skills
  • Preferred :

  • Previous project management experience preferred
  • 10+ years of experience with SAP, finance and controlling experience within a global environment
  • Experience with Tableau and Alteryx preferred
  • Strong team leadership. Experience with people management
  • Project management skills and experience
  • 5+ years of experience with previous business application system implementations
  • Spanish fluency verbal and written
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