Renewals Manager
Cisco Systems, Inc
San Jose, Costa Rica
hace 11 días

What You'll Do

The new Customer Experience Renewal Manager (RM) role is a highly visible, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions.

You will be accountable for owning and executing a portfolio of renewal contracts of Cisco products and services across an assigned customer account.

RM's work with customers, partners and across Cisco teams to develop a holistic, deep view of customer requirements and objectives and define a strategy to drive renewals to on-

time closure, as well as minimize renewals risk and financial attrition. You will bring strong knowledge of negotiation strategies and orchestrates cross-

functional resources across the company and with partners to provide a unified path to secure every renewal.

Key responsibilities and activities include :

  • Develop knowledge base of end-to-end renewals cycle including up-sells and close on-time contracts for assigned accounts
  • Learn customer’s industry / business
  • Articulate Sales / BD / Renewals hand offs
  • Knowledgeable of Cisco's technology and what differentiates our products from competitors.Guidance required on regular basis.
  • Able to manage client needs with minimal supervision

  • Executes renewal contracts for products and services on small accounts with low complexity
  • Builds quotes, review contract terms, negotiation pricing, identify up-sell opportunities and handle objections.
  • Monitors quote creation progress to mitigate contract closure risks.
  • Conduct analysis and provides recommendations to maximum value
  • Conduct process management and financial assessments to support renewals process
  • Supports Account Manager in negotiations to drive integrity of the renewal portion of the agreement
  • Monitor and reports state of customer relationships, pipeline, forecasts and new prospects
  • Assist Renewals team with ad hoc requests to meet customer need
  • Initiates the start of cross-functional relationships with Sales, BD and Operations
  • Who You'll Work With

    This role resides in the Customer Experience organization, one of Cisco’s fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an optimal experience from Cisco solutions.

    Who You Are

  • Expand knowledge of the customer environment, industry, market impact and Cisco footprint
  • You can implement policies for forecasting, data quality and accuracy
  • You'll build an understanding of Customer and Partners procurement processes
  • You will gain experience with CRM tools i.e. SFDC
  • You'll develop basic consultative selling skills
  • You love executing win-back strategies for inactive customers
  • If you are looking for hands-on involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you.

    Why Cisco

    At Cisco, each person brings their unique talents to work as a team and make a difference.

    Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything people, process, data and things and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results.
  • Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.

  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
  • Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

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