Middleware Specialist (Infra Intmd Tech Analyst C11)
Heredia, Costa Rica
hace 4 días

The Infrastructure Intermediate Technology Analyst is an intermediate level role responsible for dealing with Web Hosting technical activities, such as environment maintenance, technical guidance, engagement in projects and security-related activities.

The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Responsibilities :

  • Provide thought leadership for Distributed & Web technical solutions for ICG business;
  • Collaborate with client managers, project managers, applications and infrastructure teams to plan and coordinate changes;
  • Manage technical deliverables for projects according to high quality standards;
  • Establish and maintain effective incident contact procedures;
  • When incident contact procedures do not work, act as primary escalation for problems and incidents;
  • Accountable for root cause analysis for Severity 1, Severity 2 and chronic recurring incidents;
  • Resolve moderately complex problems / projects through analysis, technical experience, and precedents; provide analysis for more complex issues, escalating as appropriate;
  • Complete control activities (risk, self-assessment, COB, audit, etc.) and makes recommendations for enhancements;
  • Assist in systems implementation / enhancements and post implementation activities;
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws and regulations.
  • Qualifications :

  • 3-5 years of experience in enterprise-level IT projects in web technologies (WebSphere, Weblogic, Tomcat, IIS / .net);
  • Demonstrated experience supporting Web Infrastructure products in a business critical environment;
  • Experience with issues facing large scale server environments;
  • 24x7 operational support experience;
  • Certification in web technologies a plus;
  • Familiarity with MQ-Series or similar messaging products;
  • Familiarity with Oracle, or similar database products such as Sybase or SQL Server.
  • Effective written and verbal communication skills
  • Effective analytic / diagnostic skills
  • Ability to communicate technical concepts to non-technical audience
  • Ability to work with virtual and in-person teams, and work under pressure or to a deadline
  • Strong customer and quality-focus is a must;
  • Sound problem resolution, judgment, decision-making and influencing skills required;
  • Excellent organizational, interpersonal, and project management skills
  • Excellent English communication skills both written and oral;
  • Education :

  • Bachelor / University degree in computer science (or other related) or equivalent work experience.
  • This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

    Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - CR

    Time Type : Full time

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