its business impact, and level of urgency from Customer and other stakeholders. Ensure clear communication channels are established and documented with the customer and enable effective cross group , enabling conversations, planning, and delivery for ongoing customer operational health.
Required 3 years of experience in supporting enterprise technologies or equivalent. Customer Service experience Bachelor s degree, or equivalent experience Strong English written and verbal communication skills B2 C1 .
Positive, energetic, enthusiastic attitude Strong attention to detail Excellent at multi tasking task prioritization Skilled use of the Microsoft Office Suite, , Word, Outlook, PowerPoint, etc.
Ability to apply judgement in high pressure situations with minimal external guidance. Strong ability to comprehend written communications.
Preferred Understanding of reactive case lifecycle and troubleshooting methodology Track record in successfully coordinating activities that involve cross team of internal external contacts.
ITIL Foundation certified or equivalent