Order Fulfillment Analyst
Mondelēz International
LA-CR-San José-San José
hace 2 días


  • Mondelez International, Inc. empowers people to snack right in over 160 countries around the world. We’re leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits;
  • Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our 90,000+ colleagues around the world are key to the success of our business.

    Great people and great brands. That’s who we are. Join us on our mission to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.

    Mondelez International is looking for vacancy : Order Fulfillment Analyst The key purpose of the role is to have a point of contact for internal / external Customers for order fulfillments within the OTC process.

    The Order Fulfillment Specialist is responsible to link the back office operations with the front office day-to-day activities.

    Providing on time solutions for issues related to customer orders, sales performance and portfolio transitions. Main Responsibilities

  • Accountability for Order Fulfillment OTC performance for all customers.
  • Participation in regular service meetings. (, IA).
  • Manage order unblock : Delivery block release, sample orders release, export orders release.
  • Close alignment with Sales & Logistics on quantities sellable.
  • Support portfolio transitions.
  • Ensure alignment of plan against the actual results.
  • Close alignment with LOGOPS and 3PL on delivery schedules and quantities.
  • Support on product transformation (Maquilas).
  • Perform order modification, order optimization for Customer.
  • Availability check and quota management.
  • Partial order handling / back order closing.
  • Ensure alignment of plan against the actual results.
  • Close alignment with LOGOPS and 3PL on delivery schedules and quantities.
  • Monitor E2E order life cycle along with the MBS.
  • Follow up open orders due pricing (sales operations).
  • Support on projects related to improve the CFR, IA and cost 2 serve, but not limited.
  • Order managent with US sourcing doing closed order's F-UP with sourcing and carrier company
  • Daily F-up of sales with commercial team
  • Academic Knowledge

  • Bachelor Degree related to Business Administration, Engineering or Logistics.
  • Working Knowledge

  • At least 5 year experience on Customer Service.
  • Abilities

  • Excellent Interpersonal Skills.
  • Fluent Spanish and English.
  • Computer literate, specifically with MS Office applications such as Outlook, Word and Excel.
  • Excellence verbal and written communication skills.
  • Mondelez International, Inc. is an equal opportunity and Affirmative Action employer. We actively seek to maintain a diverse work force, and Mondelez International, Inc.

    therefore recruits qualified applicants without regard to race, color, religion, gender, national origin, age, disability, or Vietnam veteran status.

    We invite you to leave your CV to be part of this great team of people and brands who make Mondelez International.Join our dream of creating delicious moments of joy! Thank you, we look forward to speaking with you!

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