Heredia, Provincia de Heredia, Costa Rica DHL Express req75010 Would you like to be part of the most international company in the world?
Does being a valued member of an organization operating in more than 220 countries worldwide which pioneered cross-border express shipping in 1969 sound great?
Do you want to make a real difference as part of a fast paced business that connects people across the globe? Then join DHL Express and become a key member of a dynamic team of more than 90,000 passionate Certified International Specialists spread across the globe.
to join in our team in US Customer Service Costa Rica Site. Accountabilities : Assist the Customer Care Supervisor to carry out relevant CS staff orientation programs and on-
the-job training for CSA recruits. Provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost, damaged shipments etc.
Process : Confidently and knowledgably handle customer complaints whilst maintaining composure and take all possible actions to resolve issues (without overcommitting) to the customers full satisfaction.
spoken and written (Must) -Spanish Communication skills - spoken and written (Must) -English Communication skills - spoken and written ( Must) -
Software skills (Word, Excel, PowerPoint, etc.) (Profitable) -Software skills (DHL Systems CSV, GEMA, NTPS) (excellent) -
Typing skills (excellent) -Telephone skills (excellent) -Conflict resolution skills (excellent) -Technical Skills (Telephone and Order Booking systems preferable) -
Interpersonal skills (excellent) - Problem solving skills (excellent) - Having a high level of computer skills proficiency -
Being passionate of supporting others to solve customer’ needs. - Interacting assertively with people by making use of your great verbal and written communication skills.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.