Manager, GBS Shared Services Performance & Analytics Management
Thermo Fisher Scientific
Lagunilla, Costa Rica
hace 17 horas

Position Summary

The Manager, GBS Shared Services Performance & Analytics Management will play a key leadership role in driving performance analysis, analytics, dashboards and reporting throughout GBS globally.

The individual will lead a team responsible for the development and management of analytics, dashboards, performance metrics and reporting needs of various teams globally throughout GBS Shared Services and across different workstreams including OTC, RTR, PTP and others.

The objective would be to prepare Thermo Fisher to effectively & efficiently scale up to the company’s 2030 vision of becoming a $50B revenue organization

Key Responsibilities :

  • Partner with Productivity & Performance Managers (SMEs) across workstreams to evaluate and prioritize reporting, dashboard and analytics requests
  • Evaluate trade offs between project size and complexity, urgency, risk, and stakeholder value in order to prioritize requests
  • Properly align resources and ensure a shared vision to guide teams to projects completion on time
  • Lead reviews with stakeholders to identify organic or specific program needs and changes, and directs the development of appropriate approaches to address.
  • Identify and define appropriate measures of performance, baselines, benchmarks, success criteria, effectiveness and leading / lagging indicators along with the calculations, interpretations, and analysis of results to support the design, development, and deployment of analytics
  • Lead team on design, development and implementation of analytics solutions using Microsoft Power BI
  • Lead team performing data mining, cleansing, and manipulation; identify necessary data elements and their sources, leverage appropriate tools to acquire and consolidate large volumes of data from different sources
  • Work with team and stakeholders to ensure that all models are effectively scaled
  • Develop and build metrics and tracking to ensure value is captured from analytical models being developed and deployed
  • Possess depth and breadth of understanding of business value drivers and corresponding business impact
  • Develop performance measures, benchmarks, baseline, success criteria and consistently report
  • Minimum Requirements / Qualifications :

  • 8+ years of progressive work experience in finance, accounting with 3-5 years shared services environment or in a consulting capacity
  • Proficiency with data analysis tools like SQL and ETL concept,
  • Experience with RPA tools like UiPath, Automation Anywhere, Blue Prism, Work Fusion is desired.
  • Alteryx Knowledge a plus
  • Proficient with Microsoft Office Suite including advanced Excel, Access, PowerPoint, Power BI, Power Apps experience
  • Solid understanding of complex databases and data warehouses
  • Experience in a Productivity & Performance Management team / role would be a plus
  • Analytical and problem solving capacities to synthesize large quantities of complex data to generate meaningful insights
  • Proven ability to interact with multiple levels of leadership both internally and externally, and influence peers and senior management in a complex, geographically dispersed matrix organization
  • Self-directed, dynamic and customer-centric change-agent who thrives in a challenging and changing environment
  • Highly collaborative; aligns effectively with colleagues and business partners to deliver results while maximizing the success of all contributors
  • Skilled communicator and proven relationship builder, able to operate within a multitude of formal and informal networks while managing the competing interests of varied stakeholders
  • Champions productivity improvements through Practical Process Improvement (PPI) and has a commitment to continuous learning
  • Bachelor’s Degree Required
  • Excellent attention to detail required
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