Lead Software Support Engineer (Java)
Experian
Heredia, Heredia, cr
hace 1 día

The Developer Support Lead will guide a team of Engineers who support global internal clients with issues related to certain Experian's proprietary applications.

  • This person will act as a technical team leader by coaching and mentoring a new support team with the goal of leading them to become a self-directed, high performing team
  • Work with development and engineering team to determine support scope and strategies to onboard Crosscore and Experian One into global support portfolio.
  • Troubleshooting and analysis of the issues, identify root causes and implement solutions (workaround or software fixes at source code level) as appropriately
  • Utilizing the alert and monitoring tool, provide software support and troubleshooting to SRE and internal stakeholders, escalating to development team as appropriately
  • Contribute towards follow the sun model, working closely with global teams to ensure all incidents are resolved within service level agreement
  • Direct management responsibilities of the support analyst.
  • Qualifications

  • Bachelor’s degree in Computer Science or related field or equivalent experience
  • 5+ years of experience in development related roles with expertise in software architecture design and application development.
  • Experience in leadership or managerial roles.
  • Experience developing complex commercial applications using :
  • Java programming standards and methodologies.
  • Open source technologies such as IntelliJ, bitbucket, Jenkins etc.
  • Proven experience of cloud computing technologies (Docker, Kubernetes, Openshift, AWS etc).
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