HR Advisor- Americas
CWT
Escazu, CR
hace 4 días
  • Receiving and Answering Questions relating to : Individual or group benefits, entitlements, beneficiary / dependent information.
  • Personal Information data correction (Bank Details, National Identifier Information, etc.)
  • Performance Assessment, Probation Review, Compensation and Benefits records
  • HR Policies e.g. Exit process, Onboarding process, Transfers, Global Movements, Leave Policy, Maternity / Paternity policy, etc.
  • Updating of work / assignment information in HR Connect; etc.
  • Dealing with requests for Employment Certificates, Address Proofs, Confirmation Letters, historic leave application / adjustment, Background Verifications, etc.
  • Identifying trends in queries being handled and creating Knowledge Base Articles / FAQ documents for other Contact Center Associates and Employees to refer.
  • Qualifications

  • Bachelors Degree or equivalent, Human Resources or Customer Service experience preferred
  • 1-2 years of experience as HR Operations Associate / or in Customer Service.
  • Excellent written and spoken English
  • Excellent written and spoken Portuguese (desirable)
  • Clear communicator and active listener
  • Makes the right choice of words keeping the audience and issues in mind
  • Excellent knowledge of MS Office required
  • Working knowledge of Live Chat / Lync etc
  • Customer Record Management ( CRM) Tools
  • HR Software systems (Oracle- desirable)
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