TradeStation is an
on-line brokerage firm seeking to level the playing field for self-directed investors and traders, empowering them to claim their individual financial edge.
At TradeStation, we're continuously pushing the boundaries of what's possible, encouraging out-of-the-box thinking and relentless search for innovation.
We offer a collaborative and flexible work environment, competitive salaries, comprehensive benefits and a generous PTO policy.
POSITION SUMMARY : The Operations Specialist is responsible for providing developer partnership support for TradeStation and its education community needs.
This position requires the ability to write, edit and post educational material to the TS.com and YouCanTrade websites, and to the product help documentation.
This position would help provide vision and planning of the projects to support retail trader’s education content specific to TradeStation technology trading tools. ESSENTIAL JOB FUNCTIONS :
Create, plan, and maintain high-quality help system documentation for TradeStation market analysis software tools
Upload and update TradeStation Trading Tools projects
Document new and existing software features in a clear and concise manner using industry standards
Identify developer end-user help issues and respond with innovative solutions
Coordinate efforts to produce technical documentation
Review QA reports and respond to requests for changes and enhancements to documentation
Provide services to developer partnerships, including review / approve applications, monthly invoicing and facilitating individual requests
Manage users in Wordpress and other CMS systems
KNOWLEDGE, SKILLS & ABILITIES :
Must have managed a software help system team
Possess and demonstrate impeccable writing, spelling and grammar skills
Strong organizational skills and the ability to manage several complex projects simultaneously.
Ability to operate in a fast paced, collaborative team environment
Superior knowledge of software help systems
Knowledge of financial markets, financial analysis software, or programming languages is a major plus
Strong knowledge of the Wordpress backend
EDUCATION & EXPERIENCE :
Experience with document information architecture (e.g. DITA) and management systems (e.g. XML-based information architecture content management)