MDS LA Customer Experience Regional Lead
Mondelēz International
San Jose, Costa Rica
hace 5 días

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking.

Make It Uniquely Yours. You are part of a team that experiments with cutting-edge technologies, delivering solutions revealed as a result of the testing and learnings, and developing strong partnerships to enable growth through innovation and agile methodologies.

How you will contribute You will implement pilot projects to drive disruptive ideas across the organization, using the learnings from these projects to inform decisions on whether to incorporate them as a portfolio project or to introduce them as a new proof of concept.

You will also get to experiment with cutting-edge technologies while at the same time building strong partnerships within the business to build a strong pipeline of ideas to pursue.

In addition, you will get to bring the outside in by building relationships with start-ups and building your knowledge of actual proof-of-concept cases, and scope, align, adopt and leverage technology for respective learnings and pilots.

What you will bring A desire to drive your future and accelerate your career. You will bring experience and knowledge in : Project management including knowledge of Agile Technical expertise and a passion for innovation, understanding a variety of disruptive technology products and services Technical and business acumen to evaluate opportunities with internal and external partners Machine learning / artificial intelligence programming languages The start-up landscape Familiarity with the fast-moving consumer goods or related sector Leading internal and external teams through complex challenges and developing creative solutions / options Driving for results and Analytical Skills Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours. We live in exciting and unique times. The pace of change associated with digital technologies continues to accelerate, impacting our lives, and presenting exciting new opportunities to engage and build human connections in a digital world.

Mondelez is poised to continue taking advantage of new digital technologies with our stable of iconic well-recognized brands, providing the right snack, for the right moment, made the right way’! Purpose of Role As a member of the Customer Experience (CX) Leadership team the Customer Experience Regional Lead is responsible for guiding consistency and progress across "must win" areas as part of the overall region transformation needs to advance the digital strategies and priorities.

The incumbent will interface with the respective Regional and BU MDS and Customer Services leaders and teams. The Customer Experience Regional Lead works closely with CX Global Capability teams for digital platforms and applications, architecture guidance & support, governance, and compliance to best leverage the strategic solutions.

Customer Experience Regional Lead plays a key role to simplify the cross functional interaction and help determine local solution architecture and Enterprise Integration.

She / He will closely collaborate with CX Demand and Delivery team to ensure a strong cadence and prioritization of global themes and BU initiatives, driving consistent communication, prioritization, solution strategy and governance.

This role enables function collaboration and minimize silos and duplication of effort, driving cross-regional engagement and alignment.

Key Activities : Influence and partner with Regional and BU MDS and Customer Services leaders and teams to build and enhance digital capabilities.

Leverage process redesign and strategic solutions to drive scale, efficiency and continuity Consolidate regional needs and provide feedback to CX Capability and Delivery teams.

Foster sharing of information about initiatives and other key activities taking an active role in portfolio planning Collaborate with CX Capability Leads to develop Regional / BU roadmap across key CX capabilities and digital enablers to drive differentiation Work closely with the other CX Regional leaders to implement and successfully execute the strategy and share best practices Communicate Global CX Center of Excellence developments and updates to Regional / BU MDS and Customer Services leaders Share best practice and key learnings to drive further effectiveness and global leverage.

Actively engage in driving innovation to scale Assist to determine, contribute, and drive to achieve regional digital advancement goals Drive action and accountability across the Experience towers to ensure the successful execution and delivery against Mondelez strategic objectives.

Collaborate to guide cross tower capabilities This job description provides a high-level review of the types of work performed.

Other job-related duties may be assigned as required. What extra ingredients you will bring : University degree in Engineering, Computer Science, Mathematics, Business Administration preferred 15+ years of experience working in Information Technology and / or CS&L roles, at least 5+ years broad experience in transformation roles across large, and complex programs Strong business acumen.

Serve as a trusted advisor to the Regional and BU MDS and Customer Services leaders and CX Capability Leads Exceptional thought leadership in IT and / or CS&L / Customer Services trends and strategy.

The ability to lead innovation and standardization, translate business needs into IT solutions Strong technical and process leadership skills and be able to bring technology roadmaps to life for the regions Ability to work with business leadership team and multifunction team with excellent interpersonal skills, including teamwork, facilitation and negotiation.

Excellent in leading a diverse organization and passionate in developing organization capability Creative problem-solving skills that you leverage to find brilliant solutions to wicked problems and challenges High level of maturity and strong leadership skills, emotional intelligence to work well across diverse personalities, cultures, and organizations with differing interests Curiosity and energy to continually learn and upgrade knowledges about trends, process & technology evolution, and stay apprised of security, compliance and regulatory changes Ability to influence business leaders in technology driven business process, technology and business model transformation.

Excellent written and verbal communication skills, proven ability to lead independently and bring solutions to the table versus issues Excellent in managing IT vendor relationship to achieve Win-Win partnership Ability to lead and coach others.

People management and development skills are required. Good knowledge of financial models and budgeting, Strong business planning and strategic skills The ability to communicate and collaborate with global team to drive global alignment, support, and reapplications Operate effectively in a changing environment and use initiative and personal resourcefulness to proactively manage contingency or emergency situations No Relocation support available Business Unit Summary At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way.

That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

  • We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits;
  • Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.

    Our 80, makers and bakers are located in more than 80 countries and we sell our products in over countries around the world.

    Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen and happen fast.

    Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

    Job Type Regular Digital Strategy & Innovation Technology & Digital

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