Junior Collection Agents
Now Digital Talent
San José, San José Province, Costa Rica
hace 4 días

A leading iGaming company in San José, Costa Rica is looking for a security oriented Junior Collections Agents to facilitate the communication between the company and the customers.

The main objective of this position is to collect debts and resolve any outstanding balances by reaching out to existing customers.

It’s also part of their duties to develop payment plans and recovery processes, making sure that the Security of the company is not compromised when doing so.

Ideal candidates need to be objective, think quickly so they can adapt to any given circumstance, must have good communications skills and the ability to solve problems.

Skills

  • Extensive experience in working as a collection agent within a financial institution
  • Sound knowledge of collection practices, regulations and procedures, and telephone mannerisms
  • Solid understanding of repayment schedules and bad debt management
  • Proficient in preventing losses, controlling delinquent balances and collecting delinquent accounts
  • Customer service collections agents are customer-facing, all calls are outbound.
  • Qualifications :

  • At least 1 year of proven experience in Security or Collections.
  • Proficient or Native English Language both written and spoken.
  • Ability to use basic software like Word and Excel.
  • Schedule Flexibility (depending on season hours may and weekends are expected to be worked)
  • Please note :

    This is NOT a remote position.

    Salary consist of hourly payment plus commission.

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