Essential Functions / Core Responsibilities
Responsible for ensuring that the planned development, implementation and production deliverables (if applicable) of the project are on-schedule, on budget and within defined scope and quality expectations
Facilitate and manage, in conjunction with the Project Team, the preparation of key documentation :
Business requirements for development of an end-to-end solution
Acts as an interface and facilitator for gathering, defining, reviewing, finalizing and evaluating internal or external client requirements
Master Services Agreement, Statement of Work, Service Level Agreement, Functional Specifications
Facilitate and manage scope changes during planning and design phase, implementation phase and production phase (if applicable)
Know and understand the client’s business and business problems. Work with Development and Architect Team to develop strategies to resolve problems that equate to additional business for Concentrix
Work with Project Team to design solutions that reflect the needs of the client from both a functional and budgetary perspective.
Lead to successful completion of defined requirements through the development and management of project management tools
Project plan - facilitate completion of, author and manage to integrated time lines
Budget-to-actual tracking and management
Regular status meetings and reporting
Open issues tracking and resolution
Service Requests initiation and management
Anticipate, initiate and coordinate issues with Concentrix Project Team as client advocate and provide counseling for enhancements on existing projects as required
Assist in defining project participants and essential resources and organizing their effective input
Manage relationships and resource requirements with other team members, partners, vendors and suppliers
Identifies and manages project issues and risk.
Provides input regarding opportunities for continuous process and productivity improvements.
Manages client expectations - negotiating internally and externally
Reporting Structure & Interactions
Some travel may be required
5+ years relevant experience.
Good experience in Scrum model
End to End Project Management Experience
Resource planning and scheduling
Good Communication skill
Graduate in Computer Science, Management Information Systems, Finance, Accounting or a related field
At least one certification in PMP / CSM / CAPM / ACP
Experience in Waterfall, RUP, Agile, Kanban