Summary of Role
This is an IT Client & Security Provisioning Engineer position within the Emerson Service Delivery and Operations organization (SD&O).
The job holder will have ownership of the technical provisioning of Client & Security services as defined by Emerson IT.
Main covered services / activities are the following : ELMS (Endpoint Lifecycle Managed Service), Active Directory migration, Client Patching and any other Client services requiring technical provisioning.
Area to be covered is North America and Latin America but may expand to other areas on assignment basis. She / he will be responsible to deliver agreed levels of services to internal customers and to use associated applications, technology and infrastructure supporting delivery of these services in an ITIL inspired environment.
Emerson IT Services span a variety of businesses, sites and user base count, going from small sales offices to large manufacturing and engineering facilities, serving 62,000 users and 500 sites worldwide
Be responsible for the technical provisioning of all Client & Security services in NALA, according to Service Delivery & Onboarding definitions and standards, providing high skills and experience during the execution of such implementations.
Role may expand to other world areas on assignment basis.
Promote efficiency in all working practices
Follow and enforce Emerson policies and rules regarding relevant IT management, security, standards and procedures, liaise with other teams when required
Maintain the required level of skills to meet expected level of service
Be prepared to take on other duties within own area of expertise, as assigned
Provide the Site low level designs according to the Client & Security Services definitions and standards, mainly for large and / or complex implementations.
Support the provisioning project team during the implementation phase if / where more advanced skills are required.
Validate the Site design documentation and its implementation if executed by SD&O Client & Security Operations team or a subcontractor (technical sign-off).
Contribute to initial assessments for Acquisitions and 2020 Vision, analysing the given situation and providing the technical expertise on requirements to provision Client & Security services (ELMS and Active Directory migration)
Be available as a consultant for and transition knowledge to SD&O Client & Security Operation team for Client & Security service related topics.
If required, collaborate with subcontractors in promoting the right best practices / standards to guarantee smooth implementation and efficient transition to the SD&O Network Operation team after switch-over.
Report to the Service Owner and relevant parties any need for deviation for review and validation
Make sure that configurations changes are executed in full respect of Change Management process and procedures
Be instrumental in any Go-No / Go decision, insuring Business continuity
Closely collaborate with the Provisioning Coordinator and escalate any deviation in the execution of own tasks
Be the trusted bridge between the SD&O organization and the Services Design and Transition teams
Collaborate with ELMS and Active Directory Service Owners and any relevant IT organizations to improve the global Service
Be the actor of the CSI process and report any need for improvement to optimize the Service Provisioning and its support (design, process, test and release, tools, documentation )
Participate to the necessary documentation and procedures definition and maintenance
Education / Qualification Requirements of the Role
Education to degree level or equivalent, but experience may be considered in lieu of formal education
Minimum 3 years’ experience in Telephony technical rollouts
ITIL or equivalent awareness or certification
Language knowledge : fluent in business English (speaking / writing); any other languages are considered an advantage
Specialist and in his area of expertise knowledge of current trends in the specific field (AD, GPO, LANDesk / Ivanti, scripting, Windows 10, Patching), plus good understanding of peripheral environments (e.g., Server)
Professional certifications as appropriate
Strong, demonstrable customer focus, diplomatic savvy
oExcellent documentation and procedure writing skills
oAbility to interact with both specialist and non-specialist audience
oAbility to manage challenge of remote communications through multiple tools (Instant Messaging, e-mail, phone, project management interface)
Project Management experience
Ready to travel (10 % of the time)
Flexible attitude towards working hours
Strong analytical capabilities and excellent problem-solving skills
Open mind and flexible attitude towards the ambiguity inherent to a large-scale IT reorganization