This position will perform as a technical role with strong knowledge and proven experience in Salesforce development, and architecting and delivering complex business solutions catered around Force.
com, Sales and Service cloud, and various technology stacks outside of Salesforce.com to support integrations.
Role Purpose :
Serve as a technical resource for the Customer Relationship Management (CRM) system environment (Salesforce.com) on a day-to-day basis
Works with the business analyst experts and business users to develop / validate requirements
Provides knowledge of CRM application in support of projects and enhancements.
Maintains the production environment and integrations to other applications
Supports integrated applications (ie. Seal , Conga, Adobe eSignature, Inside Sales, etc)
Major Job Functions :
a) Functional Responsibilities
Perform system administration roles such as maintaining multiple user roles, profiles, workflow rules, reports, dashboards, etc.
Define specifications and develop programs, modify existing programs, prepare test data, and prepare functional specifications.
Independently perform development, testing, implementation, documentation as it relates to salesforce.com software and Force.
com platform in both classic and lighting.
Design and implement enhancements including creation of custom objects, Apex classes, Triggers, workflows, email alerts.
Design, develop and maintain Lighting components , Apex classes,Visual pages, Lightning Pages & Components, AppExchange, Force.
com pages and integration with on premise or third party solutions using Web Services, REST, etc.
Support integrated applications with an understanding of system integration, test planning, scripting, and troubleshooting.
Establish, participate, and maintain relationships with business units and business analyst experts in order to remain apprised of direction, project status, architectural and technology issues, risks, and function / integration issues.
Identify potential process improvement areas and suggest options and recommend approaches.
Keep abreast of new technologies and suggest their application to company systems where appropriate.
Work closely with business analyst experts to drive business strategy, process optimization and innovation on the Force.com platform
Participate in agile SCRUM development process and deliver sprint goals and release goals with quality
b) Application of Processes, Controls, Standards and Measures
Maintain Experian Service Management documentation and change standards, following the prescribed software development life cycle.
Provide service meeting Service Level Agreements for incident, problem, and change management.
Adhere to information security and audit requirements.
Work to continuously improve efficiency and effectiveness of systems.
Required Knowledge / Skills / Experience :
Bachelor’s degree preferred, preferably Computer Science-related.
5+ years of progressive IT professional experience
3+ years of admin and developer experience on Salesforce.com platform
Salesforce developer certification preferred.
Proficiency with Salesforce.com development including custom objects, Lighting development , Apex Classes, Triggers, VisualForce pages, SOQL
Experience with technologies that work with Salesforce, Java Script, LWC ,JQuery,HTML, Wev Services, REST AP preferred
Good understanding of data structures, data modeling, database schema required
Experience in promoting code from sandboxes to production environment, address related to functionality, integration etc.
Experience with Agile / Scrum development methodology
Advanced English proficiency.
Analytical and problem-solving skills
Knowledge of Salesforce.com
Extensive knowledge of CRM industry standards and best practices
Strong PC skills (including Microsoft Office applications)
Team player with abilities to work in complex cross-functional and geographically diverse teams
Self-starter able to work proactively and with minimal supervision
ITIL qualification / exposure
Global implementation experience with a CRM project
Process mapping expertise for As Is’ and To Be’ process designs
Prior experience with integrated applications such as ERP, Data Warehouse
Experience working for a global company, effectively dealing with multiple countries and cultures