Program Manager, Paid Services Training
Amazon.com
San Jose, CR
hace 13 días

Are you interested in innovating to deliver a world-class level of service to Amazon’s Selling Partners? The Paid Services team includes Amazon Marketplace Professional Services (AMPS) and Amazon Vendor Services (AVS) programs which seek to improve the customer experience on Amazon.

com by working directly with Sellers and Vendors to improve value, selection and convenience across their business. Our team will invent and innovate across technology, processes and people to grow the program, improve Selling Partner engagement and satisfaction, and enable scalable global solutions.

The Paid Services team is looking for an entrepreneurial, strategic and seasoned Program Manager for its Training Division to help create and lead our Costa Rica New Hire training initiatives as we rapidly grow our participating Seller Partner base.

We want a Program Manager with passion to innovate, who enjoys training and developing others, and who likes to tackle complex ambiguous projects.

The successful candidate will have strong analytical skills, instructional design experience, and training delivery and will :

  • Act as the Paid Services lead for all operations trainings.
  • Develop and create training content for account managers and operations specialists.
  • Deliver instructor-led classroom, virtual, and video training to account managers and operations specialists.
  • Assist with the change management process to create necessary trainings to deliver prior to the release of the change.
  • Actively manage the SIM process and track execution of outstanding SIMs that are related to training.
  • Develop systematic approach to track and measure training success
  • Create feedback loop from all trainees for constant and continuous improvement
  • Work with key internal global stakeholders to ensure accurate and effective training content
  • Travel required 15%
  • The ideal candidate is highly organized, works effectively with internal and external contacts, has the ability to shift gears at a moment's notice and enjoys the challenges of developing and improving processes in a dynamic organization.

    The successful candidate will also have exceptional written and verbal communication skills, superior attention to detail, and the ability to prioritize in a fast-

    paced environment. Moreover, the ability to work in dynamic and ambiguous areas is imperative. The candidate must also possess strong analytical and critical thinking skills.

  • 4+ years developing, delivering, evaluating and measuring training within a corporate setting
  • Demonstrated experience creating and launching training programs for adults
  • Experience designing and developing instructor-led content with technical subject matter content
  • Adult learning methodology expertise, including delivery, assessment, evaluation and how to maximize the assimilation and retention level of the audience
  • Proficiency in MS Office : Word, Excel, Visio, PowerPoint, and Outlook
  • Excellent oral presentation skills, interpersonal communication, and writing skills
  • Exceptional communication skills : must be a poised, confident and engaging presenter of a wide variety of topics in a range of settings, including delivering to large, and remote audiences
  • Ability to work under time pressure and meet performance goals
  • Exceptional organizational skills, and ability to work independently and autonomously
  • Self-motivated with critical attention to detail, deadlines and reporting
  • Self-sufficient, self-starter with proven success taking ownership of multiple training projects
  • Bachelor’s Degree in Education, Learning and Development or relevant experience
  • CPLP or other learning / training certification
  • Knowledge of Retail & Marketplace
  • Experience in adult learning theory and how it is put into practice in corporate learning with the ability to do full learning needs analysis
  • Experience managing cross-functional projects with a track record of delivery and impact at scale in organizations
  • Demonstrated skill and passion for problem solving and operational excellence
  • Prior data analysis experience preferred
  • Experience with Learning Management System infrastructure, producing content / assessment questions and performing administrative tasks and data reports
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