Job Description : As a Salesforce Technology Consultant, will be responsible for collaborating with team members to build solutions in SFDC that support business requirements and processes for continuous improvement.
As Salesforce Technology Consultant is nice to have knowledge of some of the following practices : as Administrator, as Developer, in CPQ, in MuleSoft, as Architect, in Velocity, in Marketo.
Key Responsibilities Provide user support for the Salesforce products while working closely with the Engineering and Support teams to maintain operational integrity of production systems.
Provide technical support to local and remote users. Identify and appropriately escalate process or product quality gaps and provide or implement suggestions for resolution when possible.
Perform pre-defined data loads. Evaluate Salesforce functionality and provide recommendations for process improvements based on experience supporting users.
Setup and maintain user accounts, assign roles, profiles, permission sets, groups, and hierarchies. At the direction of the Engineering team, support enhancements to objects, workflows, layouts, email alerts, and templates.
Identify opportunities to simplify, optimize, and automate business processes. Qualifications Graduate with an IT related University degree.
Ability to work independently with minimum direction. Strong customer service and relationship building skills with a team-player attitude.
Demonstrated proficiency in the use of data management tools such as Data Loader. Detail oriented with excellent verbal and written communication skills.
English comprehension (at least 70%), English Spoken (at least 70%). Portuguese is a plus.