The Classroom and IPTV Technology Coordinator assists with technical support, maintenance and training to faculty, staff, and students in standard and Next Generation teaching spaces, VR and IPTV.
This position works under supervision on 2nd level classroom problems and work assignments, provides project coordination, infrastructure analysis, technical support and help with selected IT projects.
This position works weekdays 11 : 00 am to 8 : 00 pm.
Responsibilities include but are not limited to the following :
Provide assistance, consultative and technical support to the university community to ensure problem resolution, system access, and optimal system performance.
Communicate the technology and service upgrades to IT, various IT Teams and the campus community.
Create, escalate, track and resolve service requests by providing information to users and engage teammates or external vendors to resolve SRs.
Assist in maintaining the Campus Video (IPTV) services in Housing, telepresence (TP) and virtual reality (VR)equipment and configurations to ensure that polices are adhered to and properly articulated, coordinate the maintenance and collect usage data.
Perform website content updates for Campus Video and TP systems and provide end user training.
Provide technical assistance to the IMS team in the area of Campus video, TP and Virtual Reality system and solutions.