What will you do :
Account ownership interfacing with customer account teams and stakeholders to influence customers’ technical journeys by proposing cutting edge point of views on how digital technology transforms the way business is conducted.
Gather, organize and translate customers’ business needs into actionable IT strategy and IT Governance and IT by leveraging Cisco expertise and industry leading practices to connect business objectives with IT priorities while driving architecture alignment / maturity and delivering valuable outcomes to our customers.
Engage at executive level to position Cisco Professional Services value proposition and shape the customer's technology agenda.
Identify customer value maximization opportunities, positioning Cisco as an E2E partner to co-create and deliver new services and capabilities.
Guide other team members and engineers to remove barriers to ensure smooth project kickoffs to realize high degree of customer success and satisfaction.
Participate in preparation of Proposals and Statements of Work.
Ensure compliance to delivery methodologies, operational structures, roles and responsibilities.
Create and support the execution of a pragmatic digitization roadmap and program by identifying quick-wins and prioritizing initiatives, to govern and de-
risk the implementation of technology strategies.
Enhance the adoption of Cisco technologies and services through the delivery and governance of innovative operating models to make sure customer organizations are ready to more rapidly consume new capabilities.
Identify areas for expansion, particularly of Cisco’s recurring revenue solutions along the technology roadmap, supporting the delivery, sales and business development teams to build the associated business cases.
Design and articulate the financial justification of programs and associated technology spend (covering Cisco services among other areas) through business case / TCO analysis.
Enable Cisco internally (trainings, etc.) to position our brand as the digital transformation partner of choice.
Who you will work with :
Cisco Customer Experience (CX) delivers the best customer experience in the industry that accelerates success for our customers and profitable growth for Cisco and our partners.
Our CX Latam team supports highly technical customer engagements in many market segments. This position will focus on the Central America North South America and the Caribbean (CANSAC) region.
You will work cross-functionally interacting with Products and Services Sales, Sales Specialist Premium Services, Business Development Managers amongst other organizations.
Who you are :
The successful candidate will provide support to our customers and will have the technical experience below :
term technology / solutions roadmaps
Al Cisco, each person brings their different talents to work as a team and make a difference.
Yes, our technologies change the way the world works, lives, plays, and learns, but our edge comes from our people
We connect everything people, process, data and things and we use those connections to change our world for the better
We innovate everywhere from launching a new era of networking that adapts, learns, and protects, to building Cisco Services that accelerate business and business results.
Our technology powers entertainment, retails, healthcare, education and more from Smart Cities to every day devices
We benefit everyone We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities
We are an equal employment opportunity employer and value diversity at our company. We do not discriminate on the basis of race.
Religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status