Analyst - Technical Revenue Operations
San Jose
hace 2 días

The Opportunity

The Technical Revenue Operations team is responsible for the smooth and efficient running of contract / order booking activities.

This relates to Adobe’s Digital Experience / Digital Media enterprise and channel business models. The primary role of the TRO Analyst is to enable the Order Management team to perform all the roles and functions they require.

Additionally providing solutions and resolutions to issue that arise. Enablement training on all new projects / processes that are created as the business needs change will be delivered to our business partners.

This team also has full accountability for high level communication in terms of order status, deal review and query resolution!

What you'll Do

Acquire and maintain in-depth knowledge of Adobe’s tools and systems that allows the user to support the ROC groups, this includes ECC / SFDC / SharePoint / Online Portals to name a few.

In depth understanding of Adobes process and guidelines on Project Management from initial design to Implementation in the Production environments and to assist the manager on new project / process roll out.

Actively review daily queries and issues that arise in the systems, and work towards resolution of these issues with internal teams, while also keeping the affected teams aware of the issues.

Perform oversight to Order Management on error handling processes from an audit perspective to ensure that all checks and validations are being performed according to our controls.

Develop and drive new process changes that will be beneficial to the ROC group to improve efficiency and drive customer happiness.

Work directly with internal partners (see below) and customers to resolve queries and open issues related to the OM process.

Support increased workload and additional hours when required i.e month / quarter end, Project go live.

What you need to succeed

Excellent Analytical skills.

Good knowledge of Microsoft Office, specifically Excel, PowerPoint and also SharePoint, SAP and Salesforce

Educated to Third level business qualification not required, but beneficial.

Fluent business English and a possible second Language beneficial (German, Spanish, French).

Problem Solver who looks to improve existing workflows and business processes.

Must be able to collaborate within a team dynamic, but also have the ability to work under their own.

Professional manner, confident, bright, commitment to improvement, enthusiastic and proactive when dealing with our stakeholders (internal and external).

Good interpersonal and Communication Skills.

Ability to prioritize workloads and set expectations.

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