Snow Software - Level 3 - Technical Support Engineer
SoftwareONE
San José, CR
hace 1 día

Why SoftwareONE? Are you looking for a challenge in a global environment? Do you like to communicate and interact closely with our external & internal customers and partners?

Are you an authentic, engaged and motivated team player who is eager to constantly learn and evolve? Then we can offer you something interesting! Apply as Snow Software Level 3 Technical Support Engineer Locations to hire : Romania / Bulgaria / Poland / Czechia / Slovakia / Hungary / Slovenia / Germany / Netherlands / United Kingdom / Spain / France / Italy SoftwareONE is a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland.

With around 8,300 employees and sales and service delivery capabilities in 90 countries, SoftwareONE provides around 65,000 business customers with software and cloud solutions from over 7,500 publishers.

The role Provide Level 3 support to internal and external customers on SNOW Software You implement, configure and manage the SNOW License Manager, SNOW Inventory and Service Gateways.

You help the customer to understand the advantages and disadvantages of the corresponding licences and, depending on the requirements and solution approach, you create the respective technical drafts in preparation for the implementation.

You lead technical workshops for the customer's IT contact persons and provide assistance and support for all questions on the topic of SNOW.

You carry out so-called "health checks" on the SNOW tool that already exists or is hosted by SoftwareONE. You act as an interface between the provider support and the customer's contact persons in order to ensure smooth technical support.

What we need to see from you You already have practical experience as a service desk employee, client & server administrator and / or in a remote support team.

You have a certification as a Base Technology Engineer and / or are certified in SNOW PLATFORM ESSENTIALS and SNOW INVENTORY ADMINISTRATION.

In addition, you have knowledge in the use of various SAM tools, in particular the SNOW software. You have experience with different IT infrastructures, especially with Windows servers, SQL servers and databases.

You work in a structured way and are well organised. You have strong analytical and communication skills. You speak fluent English, German skills are nice to have.

Ideally, not mandatory, you have first experience with ITIL and Powershell. What we have to offer A career within an innovative company with a unique corporate culture Top rating on glassdoor / kununu The option to work from home A variety of training and development opportunities We trust you - our working hours are flexible and not recorded! An employee appreciation program called 'Motivosity' With our employee share and recommendation program, you benefit from our success.

Top technical equipment for your new job! No dress code - wear what you feel comfortable in! Get discounts on corporate benefits! Have we piqued your interest?

If yes, we are looking forward to receiving your compelling application documents, including information on your availability (starting date) and salary expectations.

Please use our online form to apply. Schlagworte : ITIL,SNOW, SAM, SLM, ITIL, Powershell, Contulting, IT Support #LI-AM1 What you should really know about us.

Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people.

This is what makes SoftwareONE successful. Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day.

Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success.

Patrick Winter, Founder. What we expect from our employees Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.

SoftwareONE employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results.

Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction.

We are Humble, have a very high degree of Integrity and are simply not interested in politics. Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.

SoftwareONE is an equal opportunity employer. With employee satisfaction as one of our core values, we are passionate about diversity and are committed to creating an inclusive environment for all of our employees.

We want every employee to have the greatest experience of their career. Job Function Technical Delivery Center- Services

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