Application Support I
Escazú, San José, Costa Rica
hace 5 días

Application Support I


The person in this position - Application Support I will be the first point of contact for most customer inquiries related to ASCO Numatics and / or Aventics products.

This person needs to be very organized to keep track of the cases and respond to every single request on a timely and effective manner.

The candidate on this position needs to be a quick learner, this role demands continuous improvement and development of technical skills, the candidate must be a proactive technician eager to learn and collaborate effectively in a constantly changing environment.

Duties and Responsibilities

To identify and provide reliable solutions for all technical applications to assure complete customer satisfaction. Make necessary engineering calculations to support product selection / recommendation.

To increase revenue by providing world class technical support and customer service to end users, sales team, distributors, OEMs, business partners and subsidiaries in a team-based environment.

Working in conjunction with the sales team as the key technical advisor and product advocate.

  • Responsible for handling technical inquiries for ASCO and Aventics / Numatics products lines as valves, manifolds, fieldbuses, pressure / temperature switches, combustion products, sensors, FRLs, pneumatic and RCS products.
  • Responsible for handling pricing requests for domestic and international products (RFQs)
  • Provide application support and solutions for ASCO, Numatics and / or Aventics products.
  • Provide accurate quotations based on customer and application requirements.
  • Work on special projects assigned by the team lead / managers.
  • Provide troubleshooting and solutions to warranty and quality issues.
  • Ensure files and quotes remain current and organized.
  • Comply with service level agreements and performance indicators as required by the organization.
  • Requirements

  • Technical Support or Customer Service Experience : 1-3 years
  • Education : Technical degree and Engineering Student (1-2 years) in any of the following disciplines Electronic, Electrical, Mechanical, Electromechanical or Chemical*
  • English Level : B2
  • Performance : Successful or above
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