Application Support I
The person in this position - Application Support I will be the first point of contact for most customer inquiries related to ASCO Numatics and / or Aventics products.
This person needs to be very organized to keep track of the cases and respond to every single request on a timely and effective manner.
The candidate on this position needs to be a quick learner, this role demands continuous improvement and development of technical skills, the candidate must be a proactive technician eager to learn and collaborate effectively in a constantly changing environment.
Duties and Responsibilities
To identify and provide reliable solutions for all technical applications to assure complete customer satisfaction. Make necessary engineering calculations to support product selection / recommendation.
To increase revenue by providing world class technical support and customer service to end users, sales team, distributors, OEMs, business partners and subsidiaries in a team-based environment.
Working in conjunction with the sales team as the key technical advisor and product advocate.