Digital Technology Specialists IC4
San Jose, San José, Costa Rica
hace 2 días

Scale Customer Engagments

  • Engages with customer technical decision makers and anticipates customer needs and issues proactively through data gathering.
  • Uses knowledge of customer context and solution or portfolio expertise to build credibility with customers individually or at scale.
  • Develops technical and market / industry knowledge.

  • Ensures technical wins for core technologies by driving technical discussions with customers. Improves customer interactions through feedback and observation.
  • Engages other internal resources roles, Microsoft Technology Center, demo sites, virtual sites), mapping out and leveraging foundational resource knowledge for key areas of technology as needed to overcome technical blockers on assigned technology set.
  • Scale Through Partners

  • Engages in partner sell-with scenarios by contributing to the facilitation of technical engagements and partnering with colleagues to manage the sales process.
  • Build Strategy

  • Shares competitive insights from customer sessions with colleagues and escalates / resolves competitive situations to influence compete strategies.
  • Provides strategic, technical input based on Microsoft capability to contribute to strategy development, leveraging partner and internal teams.
  • Acts as the voice of the customer (VOC) by driving new feedback, blockers, insights, resource OneList) items across communities so they can be added and prioritized.
  • Works with account teams to tailor Microsoft messaging to audience and captures and shares customer feedback using knowledge of specific Microsoft solutions and their context in a competitive landscape.
  • Collaborates with team members to monitor and analyze customer usage of key / prioritized Microsoft solutions / products that support customer’s business outcomes.
  • Identifies opportunities to promote usage.

    Solution Design and Proof

  • Identifies and applies existing demonstration assets. Demonstrates and oversees demonstrations architectural design sessions ADS , proof of concept POC sessions) of solutions based on specific Microsoft products through initial engagements.
  • Leverages partner / customer teams as needed to prove capabilities and integration into customer environment. Reviews partner demonstrations and provides feedback to ensure alignment with Microsoft standards.

  • Presents and applies reference architectures across technologies / solution areas to partners or customers for their technology sets.
  • Expands awareness of and begins practicing digital transformation sales methodologies challenger sales).
  • Technical Leadership

  • Builds their own readiness plan and proactively identifies learning gaps. Grows domain knowledge and practices expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture.
  • Conducts group training or one-to-many events workshops, Webinars) or leverages existing scale enablement programs to present and educate customers and colleagues on the capabilities and benefits across Microsoft solutions / products.
  • Monitors and responds to internal and external tech community posts, attends community calls, sessions, hackathon, etc.
  • and acts as a mentor for their technology area. Contributes and participates in Customer Executive Briefing Center sessions.

    Shares best practices internally on community calls and drives recognition of Microsoft cloud solutions through presentations and engagements with external audiences.


  • Embody our and values
  • Responsibilities

    Technical Solution Leader

    Security & Compliance practitioner. Experience and ability to explain key solutions and architectures for confidentiality, integrity and availability across multiple cybersecurity and compliance topics including endpoint detection and response, anti-malware, persistent threats, email security, user behavior and analytics, threat intelligence, threat hunting and forensics, information protection, application management, security management and / or auditing and governance required.

    Identity practitioner. Experienced professional conversant in cloud-based identity and access management solutions as well as hybrid architectures and integration of cloud-based apps (SaaS) required.

    Insatiable Learner. Desire to know more than the standard and stretch to know more than Microsoft products required.

    Practitioner mindset. Committed to knowing not just what solutions can do but practices the skills required to properly implement solutions required.

    Cloud Trust. Demonstrated knowledge of identity, authentication, security, privacy, and compliance, including cloud and hybrid solutions required.

  • Technical breadth. Customer experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management;
  • broad experience with Microsoft 365 Security, Azure Security and Enterprise Mobility + Security, and Windows 10 preferred.

    Technical depth. Practical enterprise customer experience with configuration and implementation of Microsoft or other security & compliance solutions as well as competitive product knowledge (ex.

    Okta, Symantec, Boldon James, Proofpoint, Crowdstrike, Arcsight, Splunk) required

    Planning for success. Drive deployment and adoption planning, using Microsoft FastTrack and partners preferred.

    Collaborative. Able to work cohesively with customers, members of the Microsoft (or similar) sales, services, and marketing organizations and Microsoft (or similar) partners required.

    Excellent Communicator. Outstanding written & verbal communication, collaboration, organizational, presentation, and deep technical product demo skills required.

    Executive Presence. Validated experience engaging with senior level executives preferred.

    Consultative Technical Selling and Challenger mindset. Validated experience in consultative technical selling approach, including bringing innovative ideas to customers problems and being customer focused preferred.

    Performer. Highly driven passionate person who consistently exceeds goals and expectations required.

  • Growth Mindset. Experience and passion for learning (technical and professional skills); implementing practices from others;
  • trying, failing, and learning from both successes and failures; sharing practices and knowledge for others’ benefit required.


    Required Qualifications

    Relevant certifications from Microsoft or competitive platforms AND 3+ years technical pre-sales or technical consulting experienceOR Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND 4+ years technical pre-sales or technical consulting experienceOR equivalent experience.

    Additional or Preferred Qualifications :

    7+ years technical pre-sales or technical consulting, or related experience.4+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and / or technology management.

    Certification in relevant (Microsoft or industry) technologies or disciplines Microsoft Office 365, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, Architecture).

    Are you fluent in English and Spanish (Writing, reading and oral)?

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