Do you want to join a team of highly empowered Engineers supporting Azure Developer products?
Do you have a passion for customer service combined with deep technical acumen?
Do you have a Growth Mindset, an unending passion to learn and thrive under challenging circumstances?
If you answered yes to these questions, then here is a wonderful opportunity for you!
The Azure Developer team is looking to hire Support Engineers, who will be responsible for providing path-breaking technical support to our customers.
This person will be accountable for providing outstanding technical support experience to our commercial customers. From problem identification to full resolution, the engineer will own and manage their cases over phone and emails.
The Engineer works in constant collaboration with colleagues, involves subject matter experts, or escalates to Engineering (Product Groups) / Management as and when applicable.
The Engineer has a shared responsibility towards team goals.
The Support Engineers enable us to create CSS Fans across the globe.
Be a customer advocate and target for the most satisfied customers through every interaction.
Collaborate with Engineering to resolve service issues.
Tehcnical Acumen :
Software development experience with C#, C++, ASP.Net development or IIS
Networking skills, and cloud development are a definite positive. Experience in Service Fabric or Cloud Service is plus
Debugging code (WINdbg, Visual Studio Debugger)
Java API / SDK
Linux, Mac, Java, PHP, Node.js, Python or Ruby.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings :
The Engineer’s shift can vary according to business needs. Weekend coverage is part of this role. Though schedule changes are not frequent, we need to have flexibility to accommodate changes as needed.
This position will require work a rotational On-Call schedule for weekends shifts.
The successful candidate will combine strong analytical skills and sound time management skills with consistent display of accountability and teamwork.
The candidate should also perform well under time restraints and with limited supervision.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.