Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience.
We have 155,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.
Position Purpose & SummaryUtilizes general HR knowledge and proficient skill to accomplish moderately complex, administrative HR Services / Operations support tasks.
Under limited oversight, performs complex procedures to support activities. Activities include or are related to : Payroll & Benefits implementation and execution according to policies and processes.
Administrate the pre-payroll process for applicable benefits, this includes a back to end approach that includes : communication to employees and coordination with local contacts, following up on dates, doubt clarification to employees.
The HR Customer Service Representative is a resource for all of Cargill's South America employees regarding payroll and general HR questions.
The HR Customer Service Representative will provide assistance to employees regarding payroll and benefits issues. You will follow-
up with customers on questions not answered on first contact. In addition, you'll provide accurate and detailed information on unresolved inquiries.
Principal Accountabilities20% Change champion
Promote the use and implementation of tools / technologies (Remedy Force and MyHR Portal) to gain efficiency in delivering HR Solutions
Proactive thinking and keep curiosity in improving the service quality
Embrace the changes as routine and be positive to interpret and work on the uncertainties with active communication with stakeholders, flag issues, talking on solutions, plan for better practice
Promote a safety and recognition environment culture : express, model and reinforce Cargill culture.80% Ensure Pre-Payroll Process.
Ensure the processing of new hires, temporary workers, transfers, promotions and terminations is accurate and timely.
Review critically and analyze current payroll, leading to the best practice.
Provide assistance to employees regarding payroll and benefits issues and follow-up with customers on questions not answered on first contact.
In addition, provide accurate and detailed information on unresolved inquiries.
Assists Managers and employees with payroll related questions to build understanding of payroll processes and procedures.
Prepares and completes payroll input to settle payroll on timely basis each pay cycle and special pay cycle request.
Reviews pre payroll reports.
Current student of Business Administration, Human Resources or any related carrier.
2+ years of HR support, administrative assistant or customer relationship management experience in Shared Services environment.
Fluent in written and spoken English B2+.
Solid organizational and prioritization skills
Experience in the use of the standard Microsoft software Outlook, excel and word.
Excellent communications skills and interpersonal relationship.
Ability to work with colleagues located in remote locations.
Ability to handle multiple deadlines.
Adaptable in approach and work style to changing demands, circumstances and fast-paced environments.
Strong team player focus on assisting others as needed.
Ability to work overtime hours as needed.
Strong knowledge of time zones in multiple regions. Preferred Qualifications
Obtained an Associate’s or bachelor’s degree
Previous Payroll experience is a plus.