Client Tech Support Engineering, Team Lead
Barreal de Heredia, Costa Rica
hace 6 días

Job Title

Client Tech Support Engineering, Team Lead

About the Role :

Hands-on Java application support engineer responsible for providing production and technical support, rotating on-call, project participation, and business continuity support for the Internal and Web Services applications.

You will have detection and troubleshooting of issues that affect delivery of services across multi-tier platforms : a deep understanding of Unix / Linux, Java, shell scripting, and Oracle operations is required.

The ideal candidate can have excellent communication skills, as we periodically work with clients, vendor and business partners.

Familiarity with Window server administration a plus.

Essential Job Responsibilities :

  • Linux Java development support with experience troubleshooting of production applications within lower and upper multi-tier environments
  • 24x7 support of production applications on a rotating basis, and participate in resolution of escalated incident calls
  • Create application monitoring plan and recommend performance and infrastructure capacity improvements
  • Point of escalation accountable for customer support to diagnose and resolve customer impacting issues
  • Review turnover artifacts to ensure completion prior to executing production installs
  • Participate in assigned projects representing the support organization, communicate status, issues and delivery risks
  • Works with Change Management / Release Managers on the evaluation of change events and in planning items for production deployment Perform code installations working with development and Quality Control to monitor and validate successful implementation or fallback.
  • Document installs defects and assigns severities to the problems that occur. When fallback occurs, perform post mortems to identify root cause (RCA)

  • Perform trending and analysis of problems; anticipate problems and develop risk mitigation plans for continuous improvement
  • Ensures monitoring alerts and system events are assessed, prioritized, and worked aggressively
  • Maintain and / or create technical support documentation
  • Required Qualifications :

  • Education : Bachelor’s degree in Computer Science / Information Systems, or equivalent
  • 5+ years of IT experience in a technical production support role or equivalent with background in Unix / Linux or operations support with hands-
  • on using Java J2EE, Hibernate, JPA, Springs and Struts.

  • Strong technical experience with Unix / Linux, Apache, and either WebSphere, WebLogic, JBoss, Coherence
  • Experience with shell scripting, Sed, AWK.
  • English level B2
  • Preferred Skills and Knowledge :

  • Hands-on knowledge of Oracle, and using SQLPLUS
  • Strong understanding of multi-tier architecture and infrastructure configurations
  • Familiarity with common networking practices.
  • Analytical problem solving skills
  • Experienced in building dashboard for Splunk / App dynamics / Extrahop.
  • Experienced in Agile and DevOps environments and cultures.
  • Certifications : Knowledge of ITIL production support standard methodologies.
  • Learn more about us :

    In this role you will be aligned with our card solutions team. Card Services authorizes and settles point-of-sale (POS) and ATM transactions, monitors and drives ATMs, provides nationwide switching of debit, credit, prepaid and ATM transactions, and owns the Accel® Network.

    We provide clients with proven solutions to maximize profit, reduce cost, and mitigate risk.

    We welcome and encourage diversity in our workforce. We are an equal opportunity employer / disability / vet.

    Explore the possibilities of a career with Fiserv and Find Your Forward with us.

    Thank you for considering employment with Fiserv. Please :

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
  • Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.

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