Investigation Specialist
San Jose, CR
hace 3 días

Job summary

Are you looking for something a little different? Are you intuitive by nature? Do you have a nose for finding the truth?

Do you want to work on something that matters?

We are looking for high-judgment individuals to join us as a Merchant Risk Investigator to evaluate merchant accounts and safeguard Amazon's global marketplaces.

Role Requirements - Investigate suspicious merchant activity and behavior that could pose a risk to Amazon, our buyers, or merchants.

  • Communicate via email and telephone with buyers plus other external and internal customers to make informed decisions about risk.
  • Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
  • Be aware of and identify new fraud patterns and trends. Take appropriate action to identify and minimize the risk posed by such trends.
  • Experienced in the internet space and capable of succeeding in a fast-paced team environment.
  • Participate in other special projects / assignments as necessary.
  • Work with all areas of the business to resolve issues affecting financial, legal and reputational risk.
  • Achieve weekly productivity and quality standards for investigations.
  • Participate in other special projects / assignments as necessary.
  • Be prepared to be flexible with working hours and work Saturdays and / or Sundays.

  • Proficiency in English and Spanish
  • Excellent written and spoken business skills and an ability to compose grammatically correct, concise and accurate written responses.
  • Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
  • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance.
  • Excellent problem solving skills.
  • Ability to retrieve data and perform complex analysis to reach data driven decisions on all aspects of risk for Amazon.
  • Self-disciplined, diligent, proactive and detail oriented.
  • Strong organizational skills.
  • Ability to maintain high levels of confidentiality and data security standards.
  • Passionate commitment to Amazon's emergence as the world's most customer-centric company.

  • University Diploma
  • Experience and / or knowledge of fraud, risk management, data research, collections or banking
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