Will be responsible for maintain in-house computer systems,desktops, peripherals and infrastructure equipment. This includes installing,diagnosing, repairing, maintaining and upgrading all hardware and equipmentwhile ensuring optimal infrastructure and application performance for theregion.
Ensure that Applicationavailability is align with the service level agreements.
Assist in preparing, maintaining, and upholding proceduresfor logging, reporting and troubleshooting.
IT Quality Management. (ISO9001 certification)
Release, Deploy, Validation and Testing of new IT Systems,CMDB and CMS integration.
Knowledge Management and Billing Systems.
Responsible for ensuring availability of IT systems throughthe coordination of IT Operations, Technical and Application Management
Inventory system Management.
Database Backup and Management.
Develop new applications according to the Latin Americaneeds.
Systems Engineering / Computer Science graduate or advancestudent
ITIL is a plus
Intermediate to advance Excel skill
Active Directory Knowledge
Basic IT Security skills
Backup and restore knowledge
Portuguese is a plus
Some evening and weekend work may be required, working withchallenging clients, travelling may be required.