DCS Security Engineer.
Emerson
San Jose de Costa Rica, San Jose, Costa Rica
hace 10 días

Description

The CybersecurityEngineer is a member of Emerson’s Power and Water Solution (PWS) CybersecurityCenter of Excellence (CCE).

This position focuses in the area of cybersecurityand will act as an integral part of a highly technical team focused on developingand delivering cybersecurity services and solutions to our customers.

Responsibilities

This role will be expected to become one ofEmerson’s subject matter experts in PWS security products, solutions andcompliance.

The major responsibilities of the Cybersecurity Engineer includeproviding technical support of Emerson PWS cybersecurity solutions to customersand

internal Emerson PWS engineers; as well as,effectively diagnosing and resolving Ovation product related issues, asnecessary.

Therefore, in addition to good interpersonal skills, the engineershould possess excellent technical troubleshooting skills and be familiar withPWS

cybersecurity solutions, process control andbasic power generation concepts.

Foster a positive environment for work andprofessional growth.

Work as a team player within the CCE to addresscustomer questions and technical issues.

Maintain or improve customer satisfactionthrough group and individual effort.

Perform base customer support activities asneeded, including phone support, field service

and remote diagnostics, as well as :

Start-up and DCS commissioning at customerlocations

Consulting and assisting customers indevelopment of cybersecurity plans and / or programs

Providing NERC CIP compliance support services

Performing vulnerability assessments oncustomer's control systems

Developing assessment reports and suggestingmitigation / remediation strategies

Implementing recommended mitigation / remediationstrategies

Developing Emerson’s cybersecurity bestpractices and whitepapers related to security

solutions

Installation, configuration and tuning ofOvation cybersecurity solutions

Manage and prioritize call records and workload;maintain accurate documentation of all

support by utilizing the SMS database and othertools.

Coordinate technical support processes and callescalation between various support

organizations.

Interface with Emerson Field Support Engineers,regional offices and expert resources as

needed to resolve issues.

Continually and proactively increase one’stechnical capabilities, growing and establishing

higher levels of expertise.

Maintain product equipment, support labs, andgroup capital equipment.

Help to enhance the value of the CybersecurityCenter of Excellence by contributing

towards additional group activities / tasks,developing new internal / external solutions, and

assisting with training (asappropriate).

Requirements

The position requires aBachelor of Science Degree in Engineering, Computer Science or equivalent.

Must have knowledge ofcybersecurity appliances, applications, tools and techniques.

Must be highly competentwith Ovation, networking, PWS cybersecurity solutions, and

antivirus solutions.

The position requires anadvanced level of English B2 (additional languages are

advantageous).

Possess advancedtroubleshooting skills (i.e. diagnosing and resolving computer related

issues).

The position requiresgood interpersonal skills and excellent oral and written

communication skills ina formal environment.

The ability to workeffectively with internal and external customers is essential.

Working conditions

The position requires upto 70% travel.

Theposition requires availability to work different shifts, as required, includingholidays,

nights and weekends.

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