Description : Job Summary
The Director of Care Experience and Operations leads the Student Wellness Center’s (SWC) Shared Services Team to design, operate, and optimize the integrated care and wellness-support experience for students campus-wide.
Reporting to the Executive Director of the Student Wellness Center, the Director will lead a staff of thirteen to design, develop, implement, and evaluate a care-management program that strives for three outcomes : optimize the patient experience, advance the health of SJSU students and the campus population, and reduce the cost of care.
The Shared Services Team staff includes resource and operations specialists, service analysts, health educators, and health education assistants.
Within a modern health, counseling, and wellness facility, the SWC provides medical services with operations similar to those of a large group practice.
family planning; nutrition; mental health; psychiatry; sports medicine; podiatry; dermatology; and comprehensive campus health advocacy and promotion.
Allied health services include laboratory, pharmacy, physical therapy, and x-ray. In addition, the SWC provides limited urgent care and referral assistance for employee work-related injuries and may provide first aid to visitors.
Knowledge, Skills & Abilities
Classification : Administrator III
Hiring Range : Commensurate with experience
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the .
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This position is open until filled.
CSU Vaccination Policy
The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so.
Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment.
The system wide policy can be found at and questions may be sent to .
Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and / or it is discovered that the candidate knowingly withheld or falsified information.
Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes : criminal check, employment and education verification. Depending on the position, a motor vehicle and / or credit check may be required.
All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting.
SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
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Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming.
The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years.
A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at or by email at .
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The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus.
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Equal Employment Statement
San José State University (SJSU) is an Equal Opportunity / Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws.
This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).