AMER Customer Education Operations Group Manager
National Instruments
Lagunilla, CR, CR
hace 6 días

As we strive to become a trulycustomer-centric company, it’s important that we offer our customers aportfolio of Customer Education offerings from instructor-

led courses to onlinetraining to the rapidly expanding badge program as part of NI’s vision ofselling solutions where training plays a key role in our customer success.

Withproficiency becoming more central to account planning, we expect this demand toincrease around the world.

In order to meet this customerdemand, the AMER Customer Education Operations staff schedules and deployshundreds of courses each year partnering closely with Product Planning,R&D, Sales, Support, and Certified Professional Instructors.

Therefore, we are pleased to announcethe opening of a leadership position in the Americas : AMERCustomer Education Operations Group Manager .

This leader will report into theGlobal Customer Education Operations Manager and partnerwith the EMEIA and APAC Customer Education Operations Managers to establishglobal processes and standard business targets.

Main Responsibilities :

  • Develop and coach the CustomerEducation Ops team members located across the region.
  • Establish a strong alignment withSales / Support management to develop a cost-effective and Customer Portfolio Management-
  • alignedcourse schedule.

  • Present a unified Americas voice of thecustomer to Product Planning to continuously improve course content and deliverychannels (in-
  • person, virtual, and online).

  • Proactively communicate the health ofCustomer Education program in Americas leadership meetings.
  • Fostering training credit utilizationfor Enterprise Agreements.
  • Success Measures :

  • Achieving quarterly and yearlyattendee goals.
  • Achieving profitability goals.
  • Minimizing regional cancellationrates.
  • Establishing a solid portfolio of CPIinstructors.
  • Leadership Competencies :

  • Strong people leadership acumen.
  • Keen negotiating skills.
  • Continuous improvement and growthmindset.
  • Ability to work in a fast-paceddynamic environment.
  • Ability to develop and communicate astrategic model with Sales / Marketing / Support leadership and other keystakeholders.
  • Minimum Requirements :

  • Bachelor’s degree in Industrial Engineering,Business Administration, Marketing or related fields.
  • Advanced English level, oral andwritten (C1).
  • 3+ years experience inOperations, Logistics or Sales management roles.
  • Intermediate or advanced Excel level.
  • Experience owning and advocating forcustomer issues or needs and prioritizing multiple tasks.
  • Strong analytical, organization andcreative problem-solving skills.
  • Availability to travel up to 10-15%of the time throughout the Americas.
  • Preferred Requirements :

  • Experience in process standardization,continuos improvement initiatives and / or project management.
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