WFM Program Manager
San Jose, CR
hace 1 día

Have you ever thought about what it takes to detect and prevent fraudulent purchases among hundreds of millions of e-Commerce transactions in different countries?

What would you do to create a trusted store where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction?

If you are passionate around developing new and innovative methods that combine operations excellence, business insights and technology, Buyer Operations is looking for you.

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

  • Our mission in Buyer Risk Prevention (BRP) is to make Amazon the safest place to shop online. The BRP team safeguards the order pipelines;
  • monitoring, tracking, and managing risk to ensure long-term buyer satisfaction.

    We need a passionate and innovative Program Manager who will lead initiatives focused on expanding our fraud evaluation services for new product and global store launches.

    He / She will be part of global workforce management team (WFM) and works with Business, Product, Machine Learning and Operations in planning and execution of the offerings.

    The position requires being solution oriented, with a combination of deep business acumen, capacity planning, best practices, and an analytical mindset, to enable tactical workflow planning and proactive responses to service level challenges.

    Ideal candidate thrives in ambiguity and works with diverse stakeholder groups to build consensus with simple, yet impactful data driven solutions.

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