Do you enjoy being a part of worldwide IT operations and consider yourself self-reliant, liable and well-organized? Are you willing to partner with multiple teams across various functions to deliver premier services?
Are you passionate about new technologies and want to gain experience necessary to support one of the largest infrastructure environment in the world?
If you would like to make an impact with your work while being supported by smart and motivated colleagues, come find your next opportunity with us! Thanks to our global reach, we can help you get where you want to go.
Being the best requires working together across time zones, languages and borders. That can only take place in an environment where people respect, value and support one another.
Citigroup is an equal opportunity employer and value diversity at our company. We do not discriminate both interviewees and employees regardless to their status.
What is the Career opportunity we have
At the Citi Technology Infrastructure (CTI) Global Production Operations we operate multiple services and technologies and are currently seeking a talented person as a key part of the CTI Enterprise Command Center Operations Team.
The Enterprise Command Center Level 1 Change Engineer is responsible for performing network change support across Citi’s infrastructure.
This is all done from our state of the art regional Command Center in partnership with the Workflow Coordinators, Staff Managers and the Network Team in cooperation with our other Operations centers located in North and South America, Europe and Asia.
This position gives you an excellent deal of liberty to self-determine organizational and career direction. Being a part of Command Center Operations team it is expected you demonstrate competency in Network Technology and the ability to quickly learn multiple platforms, toolsets and processes.
Role and Responsibilities :
In this role you will be responsible for providing technical support for Citibank’s global infrastructure, including diagnosing and solving incidents and problems related to the functioning of Citi infrastructure.
This will include direct engagement into operations including immediate notifications for critical issues and acting as the service owner.
Knowledge, Skills and Competences :
That position will require you to conduct in a dynamic environment, with a fluctuating, potentially voluminous operational workload.
Experience & educational preferences :
If you will impress us during the interview but do not meet these criteria, we will still consider you for the role, provided that you have the necessary skills and experience.
Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - CR