Technical Support Engineer Level 2
Heredia, CR
hace 1 día
source : DirectEmployers Association

Responsibilities+ Respond to customer inquiries, primarily by telephone and e-mail+ Work flexible schedules, which may include evenings, weekends or holidays+ Resolve customer technical issues through diligent research, reproduction, and troubleshooting+ Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems+ Document all technical inquiries, develop and review content for knowledgebase+ Help test alpha and beta productsRequirements+ Trilingual is strongly Preferred (Spanish, Portuguese, English)+ Experience with troubleshooting network connectivity+ Experience with firewalls and security related issues+ Experience with Storage Arrays or AppliancesExperience with database related technology and administration (SQL Server, Oracle, DB2, etc.

Experience in Microsoft Active DirectoryExperience in providing Windows and some Linux / UNIX technical support to customers+ Experience in Performance troubleshooting+ Experience with Kerberos and Single Sign-OnExperience with Servers (Dell, HP, IBM, etc.

Experience with VMware Workstation and / or GSX Server+ Minimum of 2-3 years experience in software , Electrical Engineering, Math, or equivalent work experienceStrong technical writing skills.

  • Ability to research problems and document their solutions. Category : Client Support Subcategory : Technical Support Experience : Manager and Professional Full Time / Part Time : Full Time Posted Date : 2021-05-26VMware Company Overview : At VMware, we believe that software has the power to unlock new opportunities for people and our planet.
  • We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe.

    At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what's possible today at Equal Employment Opportunity Statement : VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

    VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages.

    Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

    Reportar esta oferta

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Formulario de postulación