Responsibilities+ Respond to customer inquiries, primarily by telephone and e-mail+ Work flexible schedules, which may include evenings, weekends or holidays+ Resolve customer technical issues through diligent research, reproduction, and troubleshooting+ Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems+ Document all technical inquiries, develop and review content for knowledgebase+ Help test alpha and beta productsRequirements+ Trilingual is strongly Preferred (Spanish, Portuguese, English)+ Experience with troubleshooting network connectivity+ Experience with firewalls and security related issues+ Experience with Storage Arrays or AppliancesExperience with database related technology and administration (SQL Server, Oracle, DB2, etc.
Experience in Microsoft Active DirectoryExperience in providing Windows and some Linux / UNIX technical support to customers+ Experience in Performance troubleshooting+ Experience with Kerberos and Single Sign-OnExperience with Servers (Dell, HP, IBM, etc.
Experience with VMware Workstation and / or GSX Server+ Minimum of 2-3 years experience in software , Electrical Engineering, Math, or equivalent work experienceStrong technical writing skills.
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