Senior Systems Engineer - Costa Rica - Remote
Heredia, Costa Rica, CR
hace 5 días

Senior Systems Engineer - Costa Rica - Remote

TTEC Digital is hiring a talented Senior Systems Engineer. This is a remote, telecommute role located in the San Jose, Costa Rica region.

Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.

Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!

What you’ll be doing :

As part of our Cloud Sustainment team, you will work with our Hosted Collaboration Solutions division supporting Cloud based enterprise environments and will have exposure to virtualization software, SAN infrastructure, and datacenter networking.

What you’ll bring to us :

  • Coaches, mentors, and provides guidance to team members to help improve technical skills.
  • Ability to manage multiple projects / tasks.
  • Work with vendors and cross-functional teams for on-going design efforts and systems support.
  • Periodically develops and delivers training and / or knowledge transfer related material.
  • Performs scheduled maintenance on networking equipment, such as software / equipment upgrades and assist with maintenance related tasks.
  • Ability to work flexible hours including on call and after hours for scheduled and unscheduled maintenance.
  • Daily tasks include server staging, AD configuration, and deployment of VM instances
  • Perform enterprise patch management and enterprise server management.
  • Produce high quality deliverables in a timely fashion.
  • Perform operation firewall operations management.
  • Monitoring the internet connection for security risks.
  • Employing the latest security protocols.
  • What skills you’ll need :

  • 4+ years enterprise level administration and troubleshooting experience with Windows Server
  • 4+ years’ experience with deploying and supporting SCCM.
  • 2+ years enterprise level administration and troubleshooting experience with Linux Server.
  • 2+ years enterprise with deploying and supporting Ansible.
  • Solid understanding and experience of networking technologies including AD, DNS, WINS, and DHCP.
  • Knowledge of Cisco Hyperflex and Cisco UCS B series blade server chassis and Cisco UCS Manager 2.0 or later.
  • Experience with Cisco, HP or Intel server hardware, firmware, BIOS, RAID, server backups and server security along with SAN including EMC, VNX, VNXe, VMAX, Unity or Isilon is a plus
  • Must possess good problem solving and troubleshooting skills in supporting enterprise level clients, logical and methodical problem-solving skills, and the ability to communicate and justify the resolution process where necessary.
  • VCP, MCSA or MCSE certifications is a plus
  • 4+ years’ experience deploying, supporting, and administering VMware 6.0+ in large virtual server infrastructure environments is a plus.
  • Experience with GCP implementation and support is a plus.
  • Who we are :

    TTEC is a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world's most iconic and disruptive brands.

    We deliver outcome-based customer engagement solutions through TTEC Digital our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and , our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services.

    Founded in 1982, our nearly 62,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.

    We were founded on one guiding principle : customer experiences that are simple, inspired, and more human deliver lasting value for everyone.

    Your role brings that principle to life.


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