Systems Engineering, Team Lead
Fiserv
Tres Rios, Costa Rica
hace 5 días

Job Title

Systems Engineering, Team Lead

Job Purpose

Who We Are : Financial & Risk Management Solutions : We deliver mission critical Infrastructure and Services that Move Money, Manage Information and Protect the Client in a way that enables them to transform their business and extend their leadership positions in the markets we serve.

What does a great Systems Engineer Team Lead do?

In this role you will lead the work of a team of client services associates, and support on the escalation process, document definition, improvements, amongst others, ensuring client commitments are met, by maintaining the corresponding KPI’s under control.

Associate coaching, performance management, and training are part of the tasks within the role.

Basic Qualifications for Consideration :

  • Bachelor’s degree in computer engineering / related field or equivalent work experience
  • Complete understanding of SDLC and SLM.
  • A minimum of 7 years of IT related experience, mainly on application support
  • Previous experience working in an implementation / support or development operation for Financial Institutions, in a high paced environment.
  • Experience in documenting new processes, and defining operational models, as well as improving existing.
  • CMMI for Services / Dev knowledge (preferable to have previous participation in L2)
  • Stakeholder and escalation management experience
  • Preferred Skills :

  • Certifications : ITIL Fundamentals (desirable)
  • Strong writing and English speaking skills are required
  • Excellent communication skills at all levels of the organization.
  • Ability to solve problems quickly and completely.
  • Excellent troubleshooting skills, time management, and self-leadership
  • Who we are Find Your Forward at Fiserv, a FORTUNE™ 500 company , and join the industry leader in financial services technology.

    With more than 23,000 associates around the world, we’re pushing the boundaries of what’s possible with deep expertise and a dedication to innovation.

    We have an exceptional team and we would love to hire someone who is looking for a fun, collaborative, dynamic environment where hard work is rewarded and recognized.

    Thank you for considering employment with Fiserv. Equal Employment Opportunity Employer , and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.

    Please :

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
  • Thank you for considering employment with Fiserv. Please :

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
  • Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.

    Inscribirse
    Añadir a los favoritos
    Eliminar de mis favoritos
    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Continuar
    Formulario de postulación