Amazon Go is a new kind of store with no lines and no checkout you just grab and go! Customers simply use the Amazon Go app to enter the store, take what they want from our selection of fresh, delicious meals and grocery essentials, and go! Check it out at amazon.com / go.
We are looking for a Team Manager to come join our team. In this role, you will be a member of a team supporting Amazon Go CX in a virtual environment.
Please note : this team is not customer-facing.
Experience managing others is required. You should be comfortable exercising judgement and making decisions in an ambiguous environment.
Developing positive working relationships and utilizing strong influencing skills across multiple stakeholders will be key to success in the role.
You will need a keen eye for numbers and should excel at running operations of an ops team efficiently. Technical issues shouldn’t faze you.
You must be comfortable operating all of the systems, tools and devices used on your team. You will remove roadblocks for your team by guiding them on what issues should be escalated to support teams and what they can solve on their own.
You have a demonstrated history of thinking on your feet and identifying efficient short-term fixes while looking into a longer term solution.
You lead by example and are a role model when it comes to insisting on the highest standards and maintaining an atmosphere of respect for customers.
No task is beneath you. You fully live the Amazon Leadership Principles and are passionate about helping your team do the same.
You have a high bar for quality and hold your team to the same standards.
Key job responsibilities
Manage the local support operation. Includes :