Desktop Support I
Encore Capital Group
San José, Provincia de San José
hace 4 días

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families.

We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.

If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

The Desktop Support I is responsible for providing enterprise level hands on support to business units. Handles the tracking, resolving and raising incidents to ensure the highest levels of availability and alignment to service level agreements.

This person will resolve support requests as well as meeting customer happiness and continuous service delivery demands.

Responsibilities :

  • Address user tickets regarding hardware, software and general IT support not handled by the Service Desk or which require hand on support.
  • Diagnose and tackle sophisticated technical issues.

  • Conduct remote troubleshooting and guide users with simple, step-by-step instructions detailed within the ticket. Follow up with end users to ensure their IT systems are fully functional after fixing.
  • Build knowledge for any processes, systems, or applications.
  • Ensure timely and accurate customer service and increase client happiness. Track computer system issues through to resolution, within agreed time limits.
  • Provide quick and efficient technical support without disruption to business flow. Prioritize and handle several open issues at one time.
  • IT Asset tracking.
  • Requirements

  • 1-3 years of demonstrable experience with similar role.
  • English : B2+ (Fluent).
  • 18 years old.
  • High School Diploma (Titulo de Bachillerato del Colegio), preferred Bachelor's Degree in Systems Engineering or related field.
  • Hands-on experience with Windows 10 environment.
  • Experience in a medium or large sized office.
  • Strong written and verbal communication skills
  • Customer service skills
  • What We Offer

    We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

    Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.

    We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

    All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

    Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company.

    Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status or disability status.

    Where applicable, will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and / or interview process, as well as to perform essential job functions.

    Please contact us to request more details of the role at reclutamientocrm.

    Apply Now

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