Managed Print Services (MPS) Enable Technology Support Engineer
HP
Heredia, Heredia, Costa Rica
hace 14 horas

Applies level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope.

Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action.

Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

Successfully resolve technical issues ( software) from incoming internal or external businesses and end user's contacts and proactive notification systems.

  • Successfully resolve technical issues related to HP data collectors or devices not reporting within the specific software from internal or external customers
  • Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
  • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
  • Evaluate unique or complex installations or configurations and make recommendations for resolution.
  • Articulate clearly in writing and verbally.
  • Represent HP in a face to face customer location visit, industry conference / trade show, vendor meeting, etc.
  • Engages team members for support as required to ensure internal or external business and end users / clients SLA demands are met.
  • Develop partnership with and assist the Sales Pursuit team.
  • Engineer degree completed
  • 1-3 years in customer environments.
  • Relevant industry qualification where applicable.
  • Engineering studies (degree completed)

    Experience on technical jobs (preferred )

  • Problem solving oriented (Must)
  • Microsoft suite intermediate knowledge (must)
  • Basic SQL data base Management
  • Networking (CCNA or at least 4 modules completed) (must or at least coursing it)
  • Basic project management skills
  • Basic power BI knowledge
  • Intermediate printer technical knowledge (must)
  • Fluent English (written & speaking) - 90%
  • Server management hardware & software (optional)
  • windows, LINUX troubleshooting advanced skills
  • Basic Virtualization knowledge
  • Advanced management Print Services(dMPS & pMPS) business acumen knowledge
  • Results driven
  • Time management efficiency
  • Teamwork
  • Ability to prioritize and escalate in a timely manner
  • Coaching and mentoring skills
  • Schedule flexibility
  • About HP

    You’re out to reimagine and reinvent what’s possible in your career as well as the world around you.

    Soare we. We love taking on tough challenges, disrupting the status quo,and creating what’s next. We’re in search of talented people who areinspired by big challenges, driven to learn and grow, and dedicated tomaking a meaningful difference.

    HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

    Our history : HP’s commitment to diversity, equity and inclusion it's just who we are.

    From the boardroom to factory floor, we create a culture where everyone isrespected and where people can be themselves, while being a part ofsomething bigger than themselves.

    We celebrate the notion that you canbelong at HP and bring your authentic self to work each and every day.When you do that, you’re more innovative and that helps grow our bottomline. Come to HP and thrive!

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