General Summary :
Primary function of this role is to gather, analyze and document technical requirements, ensuring the requirements meet the identified need of the customer.
Responsible to provide consulting to internal stakeholders and to external customers. Works closely with Product, Technology and Implementation teams to respond to customer agreement opportunities including creating documentation such as statement of work, network designs and project plans.
Principal Duties and Responsibilities :
Develop and document customer statement of work and network design requirements
Create customer facing root cause analysis reports
Support development, testing, and implementation
Perform research and analysis for internal and external stakeholders
Act as the principal liaison on behalf of Implementation with other parts of the organization regarding technical solution requirements with an opportunity in a defined solution area.
Provide subject matter expertise (SME) on products and associated technology
Provide SME consulting to customers
Job Requirements :
BA / BS degree in Technical Communications, Communications or Business Administration or other relevant field
3+ years related experience, preferably working in telecommunications with familiarity of the roaming business
Software development background
Mobile network functionality knowledge
Policy and charging platform -PCRF knowledge
Superior written and oral communications skills
Technical Communications experience
Strong analytical and organization skills
Strong interpersonal and team leadership skills including meeting facilitation
Ability to work independently and with little direction while achieving successful outcomes
Highly proficient in Microsoft Office applications including Word, PowerPoint, Excel
Bi-lingual in English and Spanish (Oral and Written) desired
Travel will vary, but may be up to 25% and includes international travel
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
It is not designed to be utilized as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job.
Añadir a los favoritos
Eliminar de mis favoritos
Debes iniciar sesión en tu cuenta para agregar este empleo a tus favoritos. Haz clic en "Continuar" para acceder a tu cuenta o crear una cuenta nueva. Luego de iniciar sesión, podrás ver y organizar tus favoritos tanto en nuestro sitio web como en la aplicación móvil.