Mexico Description The Customer Financial Services Supervisor will be responsible for the supervision of the LAM Accounts Receivable department.
Which includes Credit, Billing, Collections and Cash Application. In addition to oversee of the four AR groups functions, this position will also be responsible direct collections a portfolio of key strategic customers.
The Customer Financial Services Supervisor will be the first escalation point for all AR activities including inquiries from Business Units, Project Managers, commercial groups, local finance.
The supervisor daily Account Receivable activities involves both AR trade customers. The Supervisor will ensure collectors complete all established KPI s, SLA’s and reporting with the entity and with Corporate.
Other equally critical responsibilities include support / lead collectors on dispute resolution, payment plan agreements, daily coordination and communication with the Credit team in relation to customer on shipping hold and payment history feedback.
Lastly this position will be responsible for the timely and accurate cash application function. Ensuring unapplied and unidentified payments are properly managed and in accordance with the LAM Credit & Collection policy, participate in process improvement and personnel management. Responsibilities
Overseeing of all AR activities including credit, billing, collections and cash application.
Reporting and Performance Scorecard
Ongoing past dues reduction and timely cash application.
Uses multiple systems for tracking, information gathering, researching and entering documentation of communication with customer.
Handles customer contact in collection situations which require adaptation of response or research according to customer response.
Answers inquiries and resolves routine issues for non-payment of invoices.
Requires broad knowledge of company, products and / or services.
May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
Exercises limited independent judgment and discretion in handling various collection scenarios.
Researches disputed delinquent account balances.Forwards any accompanying offsets / adjustments to appropriate personnel.
Ensures timely collections to include : escalation, managing customer relationships and account research.
Sends routine follow-up communication to customers.
Recommends accounts that need escalated collection efforts.
Oversees the closing deliveries
Actively participate in process improvements.
Owner of country and regional reporting.
Performed administrative activities , such as resources follow-up, performance review, etc
Bachelor’s in business administration or - related career.
Outstanding verbal and written communication skills in English (Minimum B2)
Intermediate to advance knowledge of Microsoft Office, Word, and Excel is required.
Practical knowledge of Oracle e-Business Suite.
Good analytical and problem-solving skills and keen attention to detail.
At least 5 years collection experience, customer service or project support experience
At least 3 years’ experience in managing personnel / groups.
At least 3 years’ experience working with diverse countries