Quality Assurance Analyst
Micro Focus
San Jose, Costa Rica
hace 4 días

Job Description : About Micro Focus

About Micro Focus

Micro Focus is one of the world’s largest enterprise software providers, delivering the mission-critical software that keeps the digital world running.

We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today’s rapidly evolving marketplace.

That’s high tech without the drama

Key Responsibilities :

  • Primary Skills : Salesforce.com / Salesforce Testing / Salesforce Service, Sales, Marketing and Community Cloud.
  • Apply business and functional knowledge to meet the teams overall test objectives.
  • Review functional design document to provide meaningful and timely inputs.
  • Study technical documents and use them as an input for creating testing strategies / plans.
  • Create test cases, also perform test case execution for feature under test using Test Management Tool.
  • Create both positive and negative Test Scenarios.
  • Needed to work on the application and gain the understanding of its functionality to create functional map.
  • Should have an easy communication channel with the development team.
  • Should understand the customizable features which can be built for the Salesforce app.
  • Needs to execute role-based test cases to ensure the consistency of data.
  • Should also perform compatibility test in case Salesforce integrated with third-party applications.
  • Report defects for issues found under testing and manage the defect through its life cycle.
  • Create relevant test execution reports and bug reports and use them to convey current state of feature under test.
  • Collaboratively work with the design and development team members to resolve identified issues / bugs in timely manner.
  • Do regression, exploratory testing along with planned and documented testing for new features
  • Track quality assurance metrics, like defect densities and open defect counts.
  • Automate testing of required features using UFT and or relevant tools.
  • Should be able to execute Smoke & Sanity Testing Suite to make sure all the major functionalities are functioning as per requirement.
  • Education and Experience

  • Bachelor’s degree in Computer Science, Electrical / Electronic Engineering, Information Technology, Management Information Systems, or another related discipline.
  • 3 years of experience in Quality Assurance for CRM software in a mid-large sized organization
  • Expertise on QA methodologies, process, and tools (Test Case Management, Defect Management or Task Management)
  • Strong knowledge of software QA methodologies, tools, and processes
  • Advanced English level
  • Preferred Qualifications (plus)

  • Experience w / Salesforce configuration testing.
  • Salesforce Functional knowledge, and working experience on Sales cloud, Service cloud, Marketing cloud and community cloud with in-depth expertise in one or more areas.
  • Previous Experience in handling SaaS based application testing and periodic SaaS Application upgrade testing is desirable.
  • Preferred Salesforce certifications - Salesforce Certified Administrator, Salesforce Certified Platform Developer.
  • Soft Skills

  • High commitment to quality & QC processes.
  • Ability to meet deadlines, and handle and prioritize simultaneous requests.
  • Ability to evaluate information gathered from multiple sources, reconcile conflicts, and translate vague user requests into specific business and technical requirements
  • Ability to assess the impact of new requirements on the platform and all related applications, systems, and processes.
  • Flexible to work in designated shift hours to facilitate global communication.
  • Analytical, logical reasoning and problem-solving skills.
  • Excellent organizational and time management skills, strong analytical and problem-solving skills.
  • Ability to work collaboratively within a team environment of cross functional and cross vendor teams and deliver to aggressive timelines.
  • Good organizational and analytical skills.
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