Trilingual Customer Service
Sykes Enterprises, Incorporated
Costa Rica
hace 7 días

Objective

To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries via the phone or mail.

Requirements

  • Advanced English Speaker (85%>
  • must).

  • Advanced Portuguese Speaker (85%>
  • must).

  • Schedule Flexibility (must).
  • High School Diploma (must).
  • Communications equipment.
  • Excellent listening skills.
  • Very Good oral communication skills.
  • Teamwork oriented.
  • Excellent Customer service skills.
  • Capability to assimilate a dynamic environment.
  • Capable of working and reach results under pressure.
  • Stress management.
  • Maintenance of confidentiality of information.
  • Account specific software and databases.
  • Working knowledge of personal computers in Windows environment
  • Knowledge in how to interact with a Microsoft Windows Operative System.
  • Knowledge in how to use browsers such as Internet Explorer and Netscape.
  • Click here to learn more about our employee benefits...

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