Are you're looking to establish yourself in a dynamic and growing environment? If so, this role is for you.
In this role, you will be responsible for working closely with other support engineers, sales engineers and customers to understand customer network configurations and problems that they may be facing or simply answering technical inquiries about VMware SD-WAN by VeloCloud products.
You will use your knowledge of networking protocols and networking products to establish root cause of customer issues. Customers may range from large enterprises to multinational telco service providers.
Sometimes this may involve raising the issue internally and keeping open communication with partners about the progress.
You will engage customers via email and phone and provide timely and accurate information. One key objective would be to provide immediate solution / workaround and guide customers until the issue can be resolved.
This job requisition is not eligible for employment-based immigration sponsored by VMware
In addition to the above, excellent presentation and communications skills combined with the passion to work in a team environment are key attributes for this role.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Category : Client Support
Subcategory : Technical Support
Experience : Manager and Professional
Full Time / Part Time : Full Time
Remote : No
Posted Date : 2020-09-01