Oracle Monitoring Analyst
emerson
San Jose de Costa Rica, San Jose, Costa Rica
hace 4 días

Description

The successful candidate will provide functional and technical qualities in Operations Monitoring with Oracle R12, Automic / UC4, and other Enterprise Automation Utilities in a large, global instance and in accordance with the policies and procedures defined by Emerson Automation Solutions.

Duties and Responsibilities

  • Actively monitor and identify continuous operational improvement opportunities in several Oracle-related environments.
  • This includes responding to dashboard warnings, system / application alerts, and messaging traffic via various utilities & applications (including Automic / UC4 & Oracle R12 EBS).

  • Support production environments with global monitoring, problem detection, and deterrence options
  • Utilize Automic (UC4) Application to monitor and respond to events with scheduled UC4 processes
  • Proactively drive down error rates by tracking, validating, & reviewing reports of metrics, activities, anomalies, and operational processes.
  • Make recommendations and work closely with System Automation, Archive Operations, & Automic (UC4) teams for improving, reconfiguring, or enhancing monitoring systems, alerts, operation procedures, knowledge base, etc.
  • Quickly identify performance issues or anomalies within a large Oracle Applications environment
  • Provide continuous feedback to team leads for frequent anomalies & / or jobs having issues
  • Apply proven communication, analytical, and problem-solving skills to help identify, communicate, and seek immediate resolution for repeated production issues
  • Interacts with customers & process owners to ensure they receive an exceptional level of service
  • Continually remain aware of and alert on both planned & unplanned maintenance activities
  • Able and willing to work with and through others in a global team & collaborative environment
  • Participate in weekend and holiday system monitoring activities, as required
  • Requirements

  • Minimum 3 months of experience in NOC, Customer Service, Help / Service Desk, & / or IT Operations
  • Minimum 3 months of experience in Oracle Applications EBS (technical or functional)
  • Minimum 3 months of experience with SQL (PL / SQL a plus)
  • Experience with the Software Development Life Cycle (SDLC) in Oracle technologies is a plus
  • Experience with Automic (UC4), Oracle Concurrent Manager, or any Enterprise Scheduler is a plus
  • Knowledge of Oracle 10g or 11g architecture is a plus
  • EDUCATION

  • BS with a technical background (MIS, Computer Science, Engineering)
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