Client Tech Support Engineering, Analyst (Networking)
What does a great Client Tech Support Engineering, Analyst do?
The applicant for this position will assume a key role in supporting of Back-Office batch and file transmissions responsibilities within the Card Services organization of Fiserv.
The primary focus is to provide development and technical support, rotating on-call, project participation, and continuity support for the Back-
office settlement and batch production applications. You will also lead detection and troubleshooting of issues that affect delivery of our services across multiple platforms : a solid understanding of shell scripting, Linux / Unix environment, and Oracle database operations is required.
Familiarity with Windows.
Want to be a part of a great team? Join our team and see why Fiserv is one of the Most Admired Companies!
this is a strong culture and you can demonstrate the ability to work efficiently and quickly in a high pace environment.
Essential Job Responsibilities :
Batch and File Transmission development resource who can provide 24x7 support of production applications on a rotating basis, and participate in resolution of escalated incident calls
Hands-on resolution of all technical issues within lower and upper environments and making recommendation for performance and capacity improvements
Point of escalation for customer support to diagnose and resolve customer issues
Review turnover artifacts to ensure completion prior to executing production installs
Develop statistical metrics for short and long term production performance monitoring
Participate in assigned projects and communicate status, issues and risk
Provide all tasks and detailed estimates to project managers, review and approve design documentation to ensure an understanding of business logic and technical solution being implemented
Works with Change Management / Release Managers on the evaluation of change events and in planning items for production deployment
Perform code installations working with development and Quality Control to monitor and validate successful implementation or fallback.
Document installs defects and assigns severities to the problems that occur. When fallback occurs, perform post mortems to identify root cause (RCA).
Perform trending and analysis of problems; anticipate problems and develop risk mitigation plans for continuous improvement
Ensures monitoring alerts and system events are assessed, prioritized, and worked aggressively
Support Disaster Recovery tests and live recovery drills
Maintain and / or create technical support documentation
Required Qualifications :
Education : College / technical school or two years equivalent EFT experience, BS in Computer Science or related discipline strongly desired.
Minimum 3 years’ experience required.
Experience in some of this areas : Networking, Linux, Unix, NDM, SFTP, PGP, Oracle, SQL Plus, SQL Queries construction; ITIL, firewalls, load balancing
Experience in Oracle, shell scripting, job schedulers (Autosys), Connect Direct
English level B2
Preferred Skills and Knowledge :
Agile and DevOps environments and cultures. Familiarity with Jenkins, Puppet, Ansible, or similar tools (plus)
Familiarity of common networking practices : firewall and load-balancing 201
Must have full life-cycle development experience in a large financial services firm, preferably in Card Services and / or banking
Who we are Find Your Forward at Fiserv, a FORTUNE™ 500 company, and join the industry leader in financial services technology.
With more than 23,000 associates around the world, we’re pushing the boundaries of what’s possible with deep expertise and a dedication to innovation.
We have an exceptional team and we would love to hire someone who is looking for a fun, collaborative, dynamic environment where hard work is rewarded and recognized.
Thank you for considering employment with Fiserv. Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.
Thank you for considering employment with Fiserv. Please :
Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.