Client Tech Support Engineering, Analyst
Fiserv
Barreal de Heredia, Costa Rica
hace 2 días

Job Title

Client Tech Support Engineering, Analyst (Networking)

Job Purpose

What does a great Client Tech Support Engineering, Analyst do?

The applicant for this position will assume a key role in supporting of Back-Office batch and file transmissions responsibilities within the Card Services organization of Fiserv.

The primary focus is to provide development and technical support, rotating on-call, project participation, and continuity support for the Back-

office settlement and batch production applications. You will also lead detection and troubleshooting of issues that affect delivery of our services across multiple platforms : a solid understanding of shell scripting, Linux / Unix environment, and Oracle database operations is required.

Familiarity with Windows.

Want to be a part of a great team? Join our team and see why Fiserv is one of the Most Admired Companies!

  • The ideal candidate keep pace with rapid changes in the environment, transaction volume, system performance and be on constant vigil looking for emerging issues;
  • this is a strong culture and you can demonstrate the ability to work efficiently and quickly in a high pace environment.

  • You will be measured on the quality of production changes, timeliness of incident resolution, skill and speed of triage, monitoring and interpretation of alerts, and successful completion of projects.
  • Essential Job Responsibilities :

    Batch and File Transmission development resource who can provide 24x7 support of production applications on a rotating basis, and participate in resolution of escalated incident calls

    Hands-on resolution of all technical issues within lower and upper environments and making recommendation for performance and capacity improvements

    Point of escalation for customer support to diagnose and resolve customer issues

    Review turnover artifacts to ensure completion prior to executing production installs

    Develop statistical metrics for short and long term production performance monitoring

    Participate in assigned projects and communicate status, issues and risk

    Provide all tasks and detailed estimates to project managers, review and approve design documentation to ensure an understanding of business logic and technical solution being implemented

    Works with Change Management / Release Managers on the evaluation of change events and in planning items for production deployment

    Perform code installations working with development and Quality Control to monitor and validate successful implementation or fallback.

    Document installs defects and assigns severities to the problems that occur. When fallback occurs, perform post mortems to identify root cause (RCA).

    Perform trending and analysis of problems; anticipate problems and develop risk mitigation plans for continuous improvement

    Ensures monitoring alerts and system events are assessed, prioritized, and worked aggressively

    Support Disaster Recovery tests and live recovery drills

    Maintain and / or create technical support documentation

    Required Qualifications :

    Education : College / technical school or two years equivalent EFT experience, BS in Computer Science or related discipline strongly desired.

    Minimum 3 years’ experience required.

    Experience in some of this areas : Networking, Linux, Unix, NDM, SFTP, PGP, Oracle, SQL Plus, SQL Queries construction; ITIL, firewalls, load balancing

    Experience in Oracle, shell scripting, job schedulers (Autosys), Connect Direct

    English level B2

    Preferred Skills and Knowledge :

    Agile and DevOps environments and cultures. Familiarity with Jenkins, Puppet, Ansible, or similar tools (plus)

    Familiarity of common networking practices : firewall and load-balancing 201

    Must have full life-cycle development experience in a large financial services firm, preferably in Card Services and / or banking

    Who we are Find Your Forward at Fiserv, a FORTUNE™ 500 company, and join the industry leader in financial services technology.

    With more than 23,000 associates around the world, we’re pushing the boundaries of what’s possible with deep expertise and a dedication to innovation.

    We have an exceptional team and we would love to hire someone who is looking for a fun, collaborative, dynamic environment where hard work is rewarded and recognized.

    Thank you for considering employment with Fiserv. Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.

    Thank you for considering employment with Fiserv. Please :

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
  • Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.

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