Customer Experience Insights Specialist
Heredia, Costa Rica
hace 4 días

The Position

Customer Experience Insights Specialist

What We Need

As a Customer Experience Insight Specialist, you will be responsible for supporting Customer Success and other company- cross-functional teams by conducting surveys and other methods of gathering customer insights (feedback).

You will also be responsible of notifying and ensuring calls to action based on customer feedback, are followed up on or resolved by the owner of each case, account, or business product line.

Your Area of Focus

  • Responsible for contacting our customers via outbound calls and / or emails to gather insights
  • Documenting / transcribing all relevant information captured from the above-mentioned interactions
  • Notifying the appropriate party to follow up on any urgent call to action
  • Provide real time observations based on the insights project that is being worked on
  • Support our Customer Success team during meetings that involved insight collections from our specialists to share any observations / findings
  • Your Professional Qualifications

  • Experience in surveying customers over the phone
  • B2+ English speaking and written level
  • 70 to 80 words per minute typing speed
  • Our Values

  • Passionate - Be Passionately Driven : We take pride in our work, inspire others to excel, and are dedicated to solving tough problems in healthcare.
  • We hold ourselves to the highest standards. And we work with urgency because what we do matters.

  • Customer-Focused - Dedicated to Customer Success : Helping our customers succeed directs every action we take. We’re committed to helping their practices run smoother so their patients can thrive.
  • We are solution-oriented and aligned with their needs.

  • Collaborative - Together We’re Better : Great teams are collaborative, selfless, hardworking, and dedicated. We are willing to do what it takes to get the job done so we can accomplish more together.
  • Growing - Constant Growth : We strive to have a growth mindset in all we do. We reject the status quo. We take a unique approach and make every effort to bring clarity to a needlessly complex industry.
  • We are creative problem solvers that believe in making things better.

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