Customer Experience Insights Specialist
What We Need
As a Customer Experience Insight Specialist, you will be responsible for supporting Customer Success and other company- cross-functional teams by conducting surveys and other methods of gathering customer insights (feedback).
You will also be responsible of notifying and ensuring calls to action based on customer feedback, are followed up on or resolved by the owner of each case, account, or business product line.
Your Area of Focus
Responsible for contacting our customers via outbound calls and / or emails to gather insights
Documenting / transcribing all relevant information captured from the above-mentioned interactions
Notifying the appropriate party to follow up on any urgent call to action
Provide real time observations based on the insights project that is being worked on
Support our Customer Success team during meetings that involved insight collections from our specialists to share any observations / findings
Your Professional Qualifications
Experience in surveying customers over the phone
B2+ English speaking and written level
70 to 80 words per minute typing speed
Passionate - Be Passionately Driven : We take pride in our work, inspire others to excel, and are dedicated to solving tough problems in healthcare.
We hold ourselves to the highest standards. And we work with urgency because what we do matters.
Customer-Focused - Dedicated to Customer Success : Helping our customers succeed directs every action we take. We’re committed to helping their practices run smoother so their patients can thrive.
We are solution-oriented and aligned with their needs.
Collaborative - Together We’re Better : Great teams are collaborative, selfless, hardworking, and dedicated. We are willing to do what it takes to get the job done so we can accomplish more together.
Growing - Constant Growth : We strive to have a growth mindset in all we do. We reject the status quo. We take a unique approach and make every effort to bring clarity to a needlessly complex industry.
We are creative problem solvers that believe in making things better.